Summary
Overview
Work History
Education
Skills
Timeline
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Zackary Courtney

Madison,WV

Summary

Hardworking and dependable worker looking for a job to help me gain more knowledge in my career. Do not bounce from job to job. Very good at working individually or as a team. Willing to do any job asked to help make the office perform at a better pace and more efficiently. Get along with everyone. Looking for a job that I can stay with and help contribute in the best way possible.

Overview

9
9
years of professional experience

Work History

Regulatory Licensing Support Specialist II

WVOEMS (DHHR)
04.2021 - Current
  • Assist in processing and completing personnel certifications, such as approve, renew, reject or deny license applications in accordance with laws and regulations, enter all required information and documentation into multiple databases and create individual files for potential licensees, and maintain complex electronic and paper filing procedures.
  • Knowledge of all current policies, legislative rules, codes, updates, processes and implementation of policies in the area of assignment.
  • Respond to inquiries concerning the licensing process, including probation, suspension, refusal to renew, and revocation status, as well as requests for assistance and information and the compliance to regulations governing the issuance of licenses.
  • Responsible for the license renewal process with high priority during renewal periods; make changes to customer active status, personal information and job positions; continue to research and resolve and issues related to permits as necessary.
  • Assist in training and orientation of new employees; assign and review work of others.

Office Assistant II

BCF DHHR
04.2018 - 04.2021
  • Completed clerical tasks such as filing, copying, scanning, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Help set up work stations and computers for new hires.
  • Keep printers and other equipment ready to go.

Mail Processing Operator I

WV DHHR
11.2014 - 04.2018
  • Sorts and distributes incoming mail from the United States
    Postal Service (USPS) and other state departments/divisions.
  • Processes outgoing mail as per the requirements of the external mail carriers (i.e. USPS, FedEx, UPS).
  • Weighs items to be shipped and determines the most costeffective method of shipping available.
  • Keeps a log of special mail items received and delivered.
  • Labels envelopes with address labels for mailing using
    automated equipment.
  • Interacts with users of mail services to answer questions, etc.
  • Sets up and operates a mail machine, labeller and folder.


Education

High School Diploma -

Winfield High School
Winfield, WV
05.2008

Skills

  • Computer and computer programs knowledge
  • Good typing skills
  • Filing experience
  • Phone and email communication

Timeline

Regulatory Licensing Support Specialist II

WVOEMS (DHHR)
04.2021 - Current

Office Assistant II

BCF DHHR
04.2018 - 04.2021

Mail Processing Operator I

WV DHHR
11.2014 - 04.2018

High School Diploma -

Winfield High School

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Zackary Courtney