Zackary Cox
Woodway,TX
Summary
Cybersecurity student with hands-on experience in hardware diagnostics and network troubleshooting. Proven ability to communicate effectively in high-pressure situations, ensuring optimal user support and operational efficiency. Seeking a Cybersecurity role to leverage technical skills, enhance network performance, and strengthen security
Overview
1
1
Certification
7
7
years of professional experience
Work History
IT Help Desk Technician
Neighborly
Waco, Texas
03.2026 - Current
- Documented service requests in ticketing system for tracking and follow-up.
- Conducted user training sessions on software applications and best practices.
- Created user accounts and managed access privileges on networked systems.
- Collaborated with other departments to ensure alignment between business objectives and technology initiatives.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
Company Driver
Knight Transportation
Waco, TX
05.2022 - 04.2023
- Maintained operational reports and digital tracking systems, ensuring data accuracy for effective decision-making.
- Resolved logistics issues by communicating effectively with dispatchers and clients, facilitating timely deliveries.
- Coordinated repairs and troubleshot minor mechanical issues, reducing vehicle downtime and enhancing service reliability.
Fire Direction Control Specialist
U.S. Army
Fort Hood, TX
06.2019 - 08.2022
- Maintained mission-critical communication systems to ensure uninterrupted operations.
- Supervised and trained team members to enhance team readiness and capability.
- Coordinated across departments to address and resolve operational issues, improving overall workflow.
- Received Corporal (E-4) promotion in recognition of strong leadership and performance.
Education
Associate of Applied Science - Cybersecurity
Texas State Technical College
Waco, TX04-2026
Diploma -
Chandler High School
Chandler, AZSkills
- IP addressing
- DHCP and DNS
- VLAN configuration
- Routing and switching
- MITRE ATT&CK
- Incident Response
- TCP/IP
- KQL Query
- Microsoft Sentinel
- SIEM
- Linux (CachyOS)
- Remote desktop access
- Virtual machines (VMware)
- SSH access
- Command line interface
Certification
- CompTIA Security+, In Progress
- Network+, Planned
- Linux+, Planned
- CCNA, Planned
Projects
- Home Network Lab Environment, Designed and configured a home network simulating enterprise infrastructure including VLANs, virtual machines, and firewall rules. Implemented Windows and Linux dual-boot environment for cross-platform troubleshooting.
- Raspberry Pi Server Build, Configured Linux-based server with SSH remote access and static IP assignments. Implemented basic monitoring tools and automated backup routines.
- Microsoft Sentinel SOC Lab: Conducted hands-on SOC investigations using Microsoft Sentinel and Defender XDR, leveraging KQL for threat hunting and log analysis to investigate brute-force attacks, suspicious authentication activity, data exfiltration, and malicious email forwarding; correlated alerts, mapped attacker behavior to MITRE ATT&CK, performed OSINT analysis, and documented findings through structured incident reports (Lab Link- https://github.com/KitsuOS/SOC-Lab-Defender)
Timeline
IT Help Desk Technician
Neighborly
03.2026 - Current
Company Driver
Knight Transportation
05.2022 - 04.2023
Fire Direction Control Specialist
U.S. Army
06.2019 - 08.2022
Associate of Applied Science - Cybersecurity
Texas State Technical College
Diploma -
Chandler High School