Jaxon Orr
Idaho Falls,ID
Summary
Resourceful technician with a background in efficiently completing tasks and maintaining high productivity levels. Skilled in time management, critical thinking, and problem-solving network and low-voltage cabling. Excel at communication, teamwork, and adaptability, ensuring successful collaboration and project completion in diverse and fast paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Install Technician Supervisor
Fybercom
Idaho Falls, ID
02.2025 - Current
- Performed troubleshooting of hardware, software, and network systems.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Worked with team members to install and maintain equipment.
- Utilized technical manuals and online resources to stay updated on industry standards and new technologies.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Managed technicians and coordinated with other departments to ensure project success and quality standards.
Call Center Representative
Fybercom
Idaho Falls, Idaho
08.2025 - 02.2026
- Troubleshoot highly technical network issues over phone.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Documented customer interactions accurately for future reference.
- Prevented key account losses by researching discrepancies and correcting problems.
INL Practicum - Student
Idaho National Laboratory
Idaho Falls, ID
08.2024 - 12.2024
- Worked with risk management efforts, gathering department leads to identify potential risks and brainstorm mitigation strategies collaboratively.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources, and personal skill sets to achieve thebest possible project outcomes.
Education
Associate of Applied Science - Cyber Security
College of Eastern Idaho
Idaho Falls, ID12-2024
Skills
- Conflict resolution
- Communication
- Hardware installation
- Inventory management
- Task delegation
- Time management
- Customer service
Certification
- Comptia A+ | Dec 7, 2022
- Comptia Security+ | Dec 8, 2023
- Hybrid Server Pro: Core | Oct 11, 2023
- MicroTik MTCNA | Sept, 2025
Timeline
Call Center Representative
Fybercom
08.2025 - 02.2026
Network Install Technician Supervisor
Fybercom
02.2025 - Current
INL Practicum - Student
Idaho National Laboratory
08.2024 - 12.2024
Associate of Applied Science - Cyber Security
College of Eastern Idaho