Zackary Ost
Midlothian,VA
Summary
Passionate student specializing in anti-terrorism and homeland security, pursuing dual bachelor's degrees in homeland security & emergency preparedness and criminal justice with a GPA of 3.8. Demonstrated leadership and multitasking abilities, with experience in critical thinking and emergency response. Recognized for strong communication and problem-solving skills, complemented by a commitment to community service through volunteer work. Actively seeking opportunities to leverage leadership and emergency preparedness skills in professional and internship environments.
Overview
3
3
years of professional experience
Work History
Back of House Team Member
Chic-Fil-A
Chesterfield, Virginia
06.2026 - Current
- Prepared food items following safety and quality standards to ensure customer satisfaction.
- Maintained organized, clean kitchen and storage areas to support efficient operations.
- Operated kitchen equipment safely and effectively during shifts.
- Assisted team members with food preparation and assembly tasks to enhance teamwork and workflow.
- Ensured adherence to food safety and sanitation protocols.
- Stocked ingredients and supplies to facilitate smooth operations.
- Trained new team members on kitchen processes and safety measures.
- Collaborated with front-of-house staff to manage orders efficiently.
Deli Bakery Associate
Walmart
Chesterfield, Virginia
09.2025 - 05.2026
- Created diverse baked goods daily by following recipes to ensure quality.
- Utilized baking equipment to ensure consistent product quality and freshness.
- Assisted customers with selections while delivering friendly and efficient service.
- Collaborated with team members to optimize daily baking operations.
- Arranged baked goods attractively in display cases to enhance sales.
- Organized workstations to ensure compliance with health regulations.
- Monitored inventory levels and promptly reported shortages to management.
- Adhered strictly to safety protocols when operating kitchen machinery.
Customer Service Specialist
Dick Sporting Goods
Midlothian, Virginia
07.2023 - 08.2025
- Resolved customer complaints with effective communication and problem-solving, improving overall customer experience.
- Assisted customers with product inquiries, offering knowledgeable recommendations and guidance.
- Educated customers on promotions, loyalty programs, and product features, enhancing customer engagement and loyalty.
- Processed transactions using point-of-sale systems, contributing to faster service and customer satisfaction.
- Collaborated with team members to optimize customer service during peak hours.
- Handled returns and exchanges in alignment with company policies to ensure compliance.
- Trained new staff on customer service procedures and store operations to uphold standards.
- Maintained store appearance by organizing merchandise and restocking shelves regularly.
Education
Bachelor of Science - Homeland Security & Emergency Preparedness, Criminal Justice
Virginia Commonwealth University (VCU)
Richmond, VA01-2029
High School Diploma -
Cosby High School
14300 Fox Club Pkwy01-2025
Skills
- Food safety standards
- Inventory management
- Quality assurance
- Customer service excellence
- Team collaboration and safety compliance
- Team leadership
- Mentoring
- Time management and organization
- Conflict resolution
- Communication skills
- Adaptability and public speaking
- Emergency preparedness planning
- Crisis response
- Microsoft Office proficiency
- Volunteer coordination
Community Service
- Alpha Phi Omega (APO), Executive Board Member, Serve on the Executive Board of a national service fraternity., Organize and lead community service projects throughout Richmond., Coordinate volunteers and collaborate with fellow student leaders., Promote leadership, friendship, and service through campus and community initiatives.
- Cosby High School, Student Leader Marching Band, Led and mentored fellow band members during rehearsals and performances., Fostered teamwork, accountability, and discipline., Helped coordinate section activities and supported overall band success.
- Cosby High School, Student Leader Show Choir, Assisted in coordinating rehearsals and performances., Mentored fellow performers while encouraging teamwork and professionalism., Helped organize and support group performances and events.
- Cosby High School, Team Leader Wrestling, Demonstrated leadership through discipline, perseverance, and sportsmanship., Encouraged teammates during practices and competitions., Built resilience, accountability, and teamwork in a competitive environment.
LEADERSHIP EXPERIENCE
- Executive Board Member Alpha Phi Omega (APO) Virginia Commonwealth University
- Serve on the Executive Board of a national service fraternity.
- Organize and lead community service projects throughout Richmond.
- Coordinate volunteers and collaborate with fellow student leaders.
- Promote leadership, friendship, and service through campus and community initiatives.
- Student Leader Marching Band Cosby High School
- Led and mentored fellow band members during rehearsals and performances.
- Fostered teamwork, accountability, and discipline.
- Helped coordinate section activities and supported overall band success.
- Student Leader Show Choir Cosby High School
- Assisted in coordinating rehearsals and performances.
- Mentored fellow performers while encouraging teamwork and professionalism.
- Helped organize and support group performances and events.
- Team Leader Wrestling Cosby High School
- Demonstrated leadership through discipline, perseverance, and sportsmanship.
- Encouraged teammates during practices and competitions.
- Built resilience, accountability, and teamwork in a competitive environment.
Timeline
Back of House Team Member
Chic-Fil-A
06.2026 - Current
Deli Bakery Associate
Walmart
09.2025 - 05.2026
Customer Service Specialist
Dick Sporting Goods
07.2023 - 08.2025
Bachelor of Science - Homeland Security & Emergency Preparedness, Criminal Justice
Virginia Commonwealth University (VCU)
High School Diploma -
Cosby High School