Results-driven operations manager with expertise in staff leadership, sales management, and account management. Proven ability to enhance team performance and drive customer satisfaction in a high-traffic retail environment.
Overview
10
10
years of professional experience
Work History
Market Learning Center Manager
Wireless Vision LLC.
02.2020 - Current
Led daily operations, ensuring optimal performance and customer satisfaction in high-traffic retail environment.
Analyzed sales data to identify trends, driving strategic decisions for inventory management and merchandising.
Conducted regular performance evaluations, providing constructive feedback to foster employee growth and development.
Store Manager
Wireless Lifestyle by Sprint
07.2016 - 02.2020
Trained and mentored team members on sales techniques and product knowledge.
Led daily store operations, ensuring optimal customer service and staff performance.
Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Pittsburg High School
Pittsburg
05-2016
Skills
Operations management
Staff leadership
Sales proficiency
Sales management
Staff development
Account management
Accomplishments
Managed the Vision Club award winning sales team at Wireless Vision
Named "Manager of the Year" in 2024, 2025, and 2026.
Successfully managed to switch over a business account consisting of 250 lines