Zackary Schwindt
The Spoke Shop
Bozeman,MT
1
Certification
4
years of professional experience
Results-driven professional with experience in training and mentoring junior technicians. Strong communication and attention to detail, contributes to efficient workflows and improved customer satisfaction in bicycle repair services.
Work History
Service Technician
4 Years 2 Months- Trained junior technicians on repair techniques and shop safety protocols.
- Managed inventory of parts and supplies, reducing downtime for repairs.
- Communicated effectively with customers, providing detailed service explanations and recommendations.
- Implemented process improvements that increased turnaround times for bicycle repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to streamline repair workflows, enhancing efficiency.
Team Trainer
1 Year 4 Months- Mentored new employees on operational procedures and company values, fostering a collaborative environment.
- Conducted regular assessments of team skills, identifying areas for improvement and providing targeted coaching.
- Collaborated with management to align training initiatives with organizational goals and customer satisfaction objectives.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma
- Completed AP course in Pre-Calculus, Physics 1 and Physics 2
- Obtained my CSWA certification
- Collaborated with University of Marry as part of my Engineering capstone class to constructed canes for people in Peru
Skills
Installation and repair
Troubleshooting skills
Documentation and reporting
Customer service
Attention to detail
Independent work
Punctual and reliable
Professional and courteous
Certification
Soldiworks CSWA
Interests
Outdoor Recreation
Backpacking
Mountain and Road Cycling
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Supporting STEM education initiatives and mentorship programs.
Designing and Printing 3D Models
Timeline
Team Trainer
Chick-fil-A
04.2024 - 08.2025Read More
Service Technician
The Spoke Shop
06.2022 - 08.2026Read More
Billings West High School
High School Diploma
Read More