Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zackary Vela

Johnson City,NY

Summary

Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Taco Bell
Vestal, New York
07.2024 - Current
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Met business targets with streamlined operations strategies.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.

Shift Supervisor

Starbucks
Vestal, NY
08.2022 - 07.2024
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.

Breakfast Coordinator

Carol’s corporation
Binghamton, New York
01.2016 - 06.2020
  • Delegated work to staff, setting priorities and goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through headset conversations

Education

Associate - Individual Studies

SUNY Broome Community College
Binghamton, NY
01-2019

High School Diploma -

Chenango Valley High School
Binghamton, NY
06-2016

Skills

  • Inventory control
  • Food safety and sanitation
  • Team leadership expertise
  • Training and development background
  • Adaptability and flexibility
  • Customer service

Timeline

Assistant General Manager

Taco Bell
07.2024 - Current

Shift Supervisor

Starbucks
08.2022 - 07.2024

Breakfast Coordinator

Carol’s corporation
01.2016 - 06.2020

Associate - Individual Studies

SUNY Broome Community College

High School Diploma -

Chenango Valley High School
Zackary Vela