Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Taco Bell
Vestal, New York
07.2024 - Current
Participated in recruitment, interviewing, and hiring processes to build a strong team.
Managed team schedules, delegations, and performance evaluations to optimize productivity.
Oversaw daily operations, ensuring efficiency and compliance with company standards.
Met business targets with streamlined operations strategies.
Mitigated business risks by working closely with staff members and assessing performance.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Shift Supervisor
Starbucks
Vestal, NY
08.2022 - 07.2024
Handled emergency situations with composure and in accordance with company guidelines.
Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Managed daily workflow and scheduled staff for adequate coverage.
Provided exceptional customer service to ensure customer satisfaction.
Answered customer inquiries and provided accurate information regarding products and services.
Breakfast Coordinator
Carol’s corporation
Binghamton, New York
01.2016 - 06.2020
Delegated work to staff, setting priorities and goals.
Worked effectively in team environments to make the workplace more productive.
Provided excellent service and attention to customers when face-to-face or through headset conversations