Zackery Clayton
Wichita,KS
Summary
Retail leader with a background in customer service, cashiering, team training, and store operations. Supports fast, accurate checkout flow, resolves customer issues, and helps teams stay organized, safe, and on task. Known for meeting sales goals, coaching new associates, and keeping daily operations running smoothly.
Overview
1
1
Language
7
7
years of professional experience
Work History
Meat and Produce Team Associate
Walamrt
Wichita, Kansas
07.2025 - Current
- Coordinated daily team tasks to ensure efficient workflow and high service levels.
- Trained new team associates on procedures and safety standards to enhance team readiness.
- Ensured compliance with workplace policies, safety practices, and performance standards.
- Contributed to team success by completing jobs quickly and accurately.
- Completed daily inspection of machines and equipment.
- Stocked Walmart shelves with merchandise and organized aisles to meet merchandising standards.
- Zoned sales floor and aligned products to Walmart merchandising standards.
Sr Sales Associate
Office Depot Inc
06.2024 - 07.2025
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Built relationships with customers to encourage repeat business.
- Assisted customers in determining their needs, enhancing service quality and overall customer experience.
- Improved customer satisfaction by delivering high-quality prints within tight deadlines.
- Cultivated positive work environment that fostered team collaboration and encouraged individual achievement.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
Retail Service Advisor (Key Holder)
Office Depot
12.2023 - 06.2024
- Managed store operations, including opening and closing procedures as a key holder
- Assisted customers in selecting products and provided expert knowledge on product features and benefits
- Resolved customer complaints promptly and effectively, ensuring high levels of customer satisfaction
- Trained and supervised new team members, ensuring adherence to company policies and procedures
- Conducted inventory audits and implemented strategies to minimize loss and enhance operational efficiency
- Implemented visual merchandising strategies that enhanced store presentation and increased customer engagement
- Assumed store management responsibilities in the absence of the Store Manager, ensuring smooth operations and superior customer service
- Provided exceptional customer service by assisting customers with their technology-related inquiries and troubleshooting issues
- Demonstrated in-depth knowledge of operating systems and software applications to assist customers with installations and updates
Front End Academy Trainer
Walmart
05.2023 - 08.2023
- Oversaw and managed a team of 20+ front-end employees, providing training and guidance on customer service, sales techniques, and store policies.
- Trained new cashiers on customer service skills, cash handling best practices, and POS system use, enhancing service quality.
- Monitored cashier performance and provided targeted feedback and coaching to boost accuracy and customer satisfaction.
- Collaborated with other department managers to optimize the checkout process, reducing wait times and ensuring a seamless customer experience.
- Conducted performance evaluations and offered coaching to support professional growth and improve performance outcomes.
- Conducted regular analysis of customer service metrics to identify areas for improvement and implemented action plans accordingly
- Implemented and enforced cash handling policies and procedures, resulting in a significant reduction in cash discrepancies and theft.
- Monitored cash registers to ensure proper cash handling and compliance with company policies
- Resolved customer complaints and concerns in a timely and satisfactory manner
Sales Floor Academy Trainer
Walmart
04.2023 - 05.2023
- Led team of backroom associates, guiding and training to complete operational tasks accurately and on time
- Oversaw daily stockroom operations, ensuring accurate and efficient inventory stocking to support sales floor
- Collaborated with store management to forecast inventory needs and coordinate stock replenishment activities
- Maintained organized stockroom, implementing shelving systems and labeling methods for improved accessibility
Front End Team Lead
Walmart
03.2022 - 03.2023
- Led a team of 60-80 associates including Cashiers, Customer Service Associates, Maintenance Associates, and Cart Pushers
- Collaborated with other department managers to optimize the checkout process, reducing wait times and ensuring a seamless customer experience
- Implemented and enforced cash handling policies and procedures, reducing cash discrepancies and theft
- Monitored cashier performance, providing feedback and coaching to improve productivity, accuracy, and customer satisfaction
- Conducted training sessions for new cashiers on customer service skills, cash handling best practices, and POS system usage
- Monitored cash registers to ensure proper cash handling and compliance with company policies
- Resolved customer complaints and concerns in a timely and satisfactory manner
- Conducted performance evaluations and provided coaching and feedback to promote professional growth and enhance performance levels
- Analyzed customer service metrics to identify improvement areas and implemented action plans
Cashier/Customer Service
Walmart
06.2019 - 03.2022
- Provided exceptional customer service by actively listening to customer needs and resolving issues in a prompt and professional manner
- Provided friendly and helpful assistance to enhance customer satisfaction and foster positive relationships.
- Efficiently processed customer transactions using cash registers and electronic payment systems
- Provided customer service and assistance with a wide range of financial services, including check cashing, money transfers, and bill payments
- Handled high volume of incoming calls, resolving customer inquiries and product/service issues while ensuring accurate order processing.
- Managed product returns and exchanges, following company policies and procedures
- Ensured compliance with financial regulations and company policies, maintaining accuracy and attention to detail in all transactions.
Education
High School Diploma -
East Anchorage High School
Anchorage, AK05-2019
Skills
- Customer-Focused Service
- Customer-Focused Selling
- Sales
- Retail Management
- Inventory Management
- Technical Troubleshooting
- Team Leadership
- Multitasking
- Time management
- Problem solving
- Communication techniques
- Microsoft Word
Languages
English
Native/ Bilingual
Timeline
Meat and Produce Team Associate
Walamrt
07.2025 - Current
Sr Sales Associate
Office Depot Inc
06.2024 - 07.2025
Retail Service Advisor (Key Holder)
Office Depot
12.2023 - 06.2024
Front End Academy Trainer
Walmart
05.2023 - 08.2023
Sales Floor Academy Trainer
Walmart
04.2023 - 05.2023
Front End Team Lead
Walmart
03.2022 - 03.2023
Cashier/Customer Service
Walmart
06.2019 - 03.2022
High School Diploma -
East Anchorage High School