Zackery Skelton
US Copy
Jefferson,LA
12
years of professional experience
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Work History
Copier Service Technician
3 Months- Diagnosed copier malfunctions and restored equipment performance through precise troubleshooting and repair.
- Replaced worn components, including rollers, drums, and fusers, to maintain print quality and uptime.
- Performed preventive maintenance on multifunction devices, reducing recurring service disruptions.
- Calibrated machines and updated firmware to improve reliability and output consistency.
Support Specialist
2 Years 8 Months- Provided technical support for software applications to enhance user experience and resolve issues.
- Collaborated with cross-functional teams to identify and implement process improvements for customer service operations.
- Developed training materials and conducted workshops to improve team knowledge of product features and troubleshooting techniques.
- Mentored junior support staff, fostering development of skills in problem-solving and customer interaction.
- Managed escalation processes effectively, ensuring timely resolution of complex technical issues for clients.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
Network Technician
2 Years 6 Months- Installing UPS
- Working a part of a team for several sites receiving a network upgrade
- Installation of Cisco switches
- Configuring Cisco switches
- Responded to customer requests via telephone and email
- Verified data integrity and accuracy
- Copied, logged and scanned supporting documentation
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Dressed and labeled cables for easy identification and traceability.
Field Technician
6 Years- Utilized safety practices with no complaints or accidents.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Providing support for a variety of Dell laptops and desktops. Basic networking trouble shooting.
- Predominately working under the supervision of a Tier II tech from contract manager - Ascension Parish School Board (APSB) to manage 7 different Schools of varying size.
- Responded to customer requests via telephone and email.
IT Intern
4 Months- Assisting with basic upkeep for the teacher's laptops, Promethean boards, and printer
- Other key responsibility was to maintain the computer labs.
Education
Associate of Applied Science - Computer Networking
High School Diploma
Skills
Network Infrastructure Installation Documentation Support
Active Listening Case Support
Complex Problem-Solving Switches and Routers
Structured Cabling Operation System Software
Network Hardware and Software Work Orders
Maintenance
Customer service
Remote support
Service desk operations
Data entry
Documentation and reporting
Timeline
Copier Service Technician
US Copy
08.2026 - CurrentRead More
Support Specialist
Bellwether Technology
11.2023 - 07.2026Read More
Network Technician
Verapro LLC
05.2021 - 11.2023Read More
Field Technician
VeraPro
05.2015 - 05.2021Read More
IT Intern
McDonough 42 School
01.2015 - 05.2015Read More
Secondary
High School Diploma
Read More
ITT Technical Institute
Associate of Applied Science from Computer Networking
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