Zackran Griffith
Clinton,MS
Summary
As an IT professional, I bring a dedicated approach and a wide range of skills to the table. I excel in diagnosing and resolving system issues, ensuring proper configuration and maintenance of network infrastructure, and promptly addressing and monitoring security events and incidents
Overview
3
3
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Entergy
Jackson, MS
11.2023 - Current
- Configured, deployed, and maintained network infrastructure devices such as servers, switches, routers, and palo alto firewalls to ensure optimal performance and security.
- Conducted splicing, running, and testing of both fiber and copper cabling to support network connectivity and data transmission.
- Led and collaborated on multiple concurrent projects related to data center operations, ensuring timely completion and adherence to project goals and objectives.
- Provided 24/7 data center support as part of an on-call team, responding promptly to network issues and ensuring minimal downtime.
- Maintained documentation of infrastructure devices, network configurations, changes, and troubleshooting procedures for future reference and knowledge sharing.
- Implemented best practices for network security and risk management to protect sensitive data and prevent unauthorized access.
- Participated in disaster recovery planning and testing to ensure business continuity and minimize the impact of potential disruptions.
- Conducted regular audits and assessments of network infrastructure to identify vulnerabilities and implement remediation measures.
IT Technician
UPS
Jackson, MS
01.2023 - 11.2023
- Provided day-to-day onsite IT support for network infrastructure and internal desktop systems, including software and hardware troubleshooting.
- Installed, configured, and maintained desktops, servers, and network devices to ensure smooth operations.
- Conducted site visits within the district to install and/or upgrade hardware and software when service issues couldn't be resolved remotely.
- Assisted users with various technical issues via email, live chat, and telephone, ensuring prompt resolution and customer satisfaction.
- Utilized remote login tools to troubleshoot and resolve hardware and software issues efficiently.
- Communicated technology-related concepts effectively to individuals from diverse backgrounds and job positions.
- Conducted troubleshooting on networking and connectivity issues to restore connections and network access promptly.
- Managed user accounts and permissions in Active Directory, including password resets and group assignments.
Technical Support Engineer (Remote)
Nationwide
Jackson, MS
01.2022 - 01.2023
- Provided remote technical support to end-users, resolving hardware, software, and network issues efficiently.
- Utilized remote access tools to diagnose and resolve technical issues on users' systems.
- Assisted users with software installations, email configurations, and operating system updates.
- Delivered exceptional customer service by addressing user inquiries and concerns promptly and professionally.
- Maintained documentation of support activities and resolutions for future reference and process improvement.
Helpdesk Analyst (Remote)
Mechdyne
Jackson, MS
07.2021 - 01.2022
- Provided remote helpdesk support to internal and external clients, addressing technical issues via email, live chat, and telephone
- Supported users with software installations, email setup, and operating system configurations.
- Escalated complex technical issues to appropriate teams for further investigation and resolution.
- Documented all support activities and resolutions accurately in the ticketing system for tracking and reporting purposes.
- Maintained a high level of customer satisfaction by providing timely and effective technical support solutions.
Education
Bachelor of Science - Cyber Security & Information Assurance
Western Governors University
Salt Lake City, UT08-2024
Bachelor of Science - Cyber Security
Hinds Community College
Raymond, MS05-2021
Skills
- Network Infrastructure & Design
- Security & Risk Management
- Project Management
- Data Center Operations
- Virtualization Technologies
- Identity & Access Management
- Incident Management
- CIMC
- iDRAC
- PuTTY
Certification
• CompTIA A+ ce
• CompTIA Network+ ce
• CompTIA Security+ ce
•CompTIA Project+
Timeline
Infrastructure Engineer
Entergy
11.2023 - Current
IT Technician
UPS
01.2023 - 11.2023
Technical Support Engineer (Remote)
Nationwide
01.2022 - 01.2023
Helpdesk Analyst (Remote)
Mechdyne
07.2021 - 01.2022
Bachelor of Science - Cyber Security & Information Assurance
Western Governors University
Bachelor of Science - Cyber Security
Hinds Community College
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