Zackry Ulep
Ewa Beach,CA
Summary
Dedicated Computing Advisor with proven expertise in technical support, customer service, and team leadership. Excels in network troubleshooting and employee training, ensuring high levels of customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Sales Advisor(Shift Lead)
Best Buy
Aiea, HI
06.2026 - Current
- Answered requests and concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Generated monthly reports outlining sales performance metrics.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Assisted in the preparation of promotional materials and displays.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Supervised Best Buy sales floor and guided associates through daily shifts.
- Coached team members on customer service, product knowledge, and selling steps.
- Coordinated task priorities across departments during busy store periods.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Responded to customer inquiries and complaints in a professional manner.
Computing Sales Advisor
BestBuy
Aiea, HI
06.2025 - 05.2026
- Assisted customers with product selection and technical support inquiries.
- Configured and installed computer systems for customer use.
- Conducted product demonstrations to showcase features and benefits.
- Resolved technical issues by troubleshooting hardware and software problems.
- Educated customers on warranty options and service plans available.
- Configured and troubleshot server hardware and software issues.
- Provided technical support for electronic devices and accessories.
- Resolved customer complaints promptly and effectively.
- Educated customers on product features and benefits.
- Assisted customers with product inquiries and recommendations.
- Trained new employees on store procedures and customer service standards.
- Facilitated training sessions for new employees to enhance their skills.
- Coached and trained employees and managed daily work assignments to enhance operations.
Front End Manager
ILOVEKOREANBBQ
Kapolei, HI
11.2021 - 03.2025
- Supervised front-end staff to enhance customer service and satisfaction.
- Trained new employees on service protocols and restaurant policies for consistency.
- Cultivated strong customer relations and developed effective customer service standards.
- Resolved customer complaints promptly to uphold the restaurant's reputation.
- Implemented quality control measures to enhance food presentation and service speed.
- Coordinated with kitchen staff for timely order delivery and customer requests.
- Developed scheduling plans to ensure optimal staff coverage during peak hours.
- Managed inventory levels and restocked supplies to support seamless operations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Reviewed employee performance and determined areas in need of improvement.
- Resolved technical issues related to the front end development process.
Education
Bachelor of Science - Cyber Operations
University of Hawaii - West Oahu
Kapolei, HI05-2027
Skills
- Technical support
- Network troubleshooting
- Hardware configuration
- Software installation
- Equipment installation
- Network security monitoring
- Wireless networking
- Product knowledge
- Product support
- Customer service
- Onboarding support
- Team collaboration
Timeline
Sales Advisor(Shift Lead)
Best Buy
06.2026 - Current
Computing Sales Advisor
BestBuy
06.2025 - 05.2026
Front End Manager
ILOVEKOREANBBQ
11.2021 - 03.2025
Bachelor of Science - Cyber Operations
University of Hawaii - West Oahu