Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZaDaiya Harrod

New Carrollton,MD

Summary

goal-oriented Customer Service Representative skilled at building rapport with clientele, and understanding cooperate values and driving sales. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Sales Associate

JD Sports
07.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Guest Service Associate

European Wax Center
10.2022 - 07.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100%.
  • Used zenoti to check daily record sheets, guest accounts and available vouchers.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Processed guest check-ins and check-outs following procedures for fast turnover.

Sales Associate

Shoe City
06.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High school diploma -

Bladensburg High School
Bladensburg, MD

Associate of Science - Nursing

Prince George's Community College
Upper Marlboro, MD
12.2025

Skills

  • Answering Customer Questions
  • Social Perceptiveness
  • Suggestive Selling
  • Listening Skills
  • Speaking Clearly
  • Cleaning Techniques
  • Multitasking Strengths
  • Excellent People Skills
  • Teamwork and Collaboration
  • Time Management
  • Adapt to Diverse Groups
  • Hospitality and Accommodation

Timeline

Sales Associate

JD Sports
07.2023 - Current

Guest Service Associate

European Wax Center
10.2022 - 07.2023

Sales Associate

Shoe City
06.2021 - 10.2022

High school diploma -

Bladensburg High School

Associate of Science - Nursing

Prince George's Community College

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ZaDaiya Harrod