Zadie Rankin
Plano
Summary
Detail-oriented Operations and Controls Professional skilled in internal controls, quality assurance, and data analysis. Evaluates control environments, identifies gaps, and implements remediation strategies aligned with enterprise policies. Executes test scripts, validates outcomes, and maintains audit-ready documentation. Collaborates with cross-functional teams to enhance operational effectiveness and strengthen governance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loan Servicing Sr Representative
Bank of America
Plano
01.2025 - Current
- Managed servicing of home equity line of credit accounts, ensuring accurate processing and compliance with regulations.
- Processed and reviewed complex HELOC transactions, including recast advances, payoffs, and maintenance requests.
- Served as subject matter expert on HELOC servicing processes, systems, and operational procedures.
- Maintained operational reporting to ensure data accuracy and alignment with business requirements.
- Enhanced reporting logic by identifying gaps, improving data interpretation for informed decision-making.
- Mitigated operational and compliance risk through regular reviews and updates of procedures to meet regulatory standards.
- Supported EIT by executing test scripts, validating outcomes, and identifying defects.
- Analyzed workflows to identify inefficiencies, streamline servicing operations, and reduce potential errors.
Project Management Intern
Bank of America
Fort Worth
07.2024 - 01.2025
- Facilitated project planning, execution, and reporting for business operations initiatives, enhancing collaboration across multiple teams.
- Developed and updated process documentation, job aids, and procedural materials, reinforcing operational controls.
- Conducted data analysis to identify trends, risks, and improvement opportunities across project workstreams.
- Created executive-level summaries, presentations, and status updates for senior leadership, improving communication of project status.
- Coordinated communication across project stakeholders to ensure alignment on milestones, deliverables, and risk‑mitigation strategies.
Sugarist Manger
Sugaring Nyc
The Colony
08.2021 - 01.2024
- Optimized company performance, resulting in $100,000 in annual revenue increase.
- Trained and supervised 10+ staff members, ensuring adherence to organizational policies.
- Supervised daily operations, maintaining high service quality and client satisfaction.
Education
Bachelor of Science - Financial Management
Pennsylvania State University
University Park, PA05-2028
Certificate - Business Operations
Year Up United
Dallas, TX01-2025
Associate of Science - Business Administration And Management
El Centro College
Dallas, TX05-2024
Skills
- Financial analysis and data interpretation
- Risk assessment and operational efficiency
- Data analytics and analysis
- Business process improvement and modeling
- Project management and operations management
- Process documentation and mapping
- Stakeholder management and engagement
- Excel mastery and pivot tables
- Microsoft Office Suite proficiency
- Problem-solving and analytical thinking
- Strategic thinking and quality assurance
- Agile methodologies
Certification
- Certified ScrumMaster (CSM)
- Google Project Management Certificate
- Project Management Professional (PMP)
- Master Certification in Microsoft Excel & Word
- Microsoft Certified: AI Business Professional
Timeline
Loan Servicing Sr Representative
Bank of America
01.2025 - Current
Project Management Intern
Bank of America
07.2024 - 01.2025
Sugarist Manger
Sugaring Nyc
08.2021 - 01.2024
Bachelor of Science - Financial Management
Pennsylvania State University
Certificate - Business Operations
Year Up United
Associate of Science - Business Administration And Management
El Centro College