Zadora Delacruz
Saint Paul,MN
Overview
3
3
years of professional experience
Work History
Associate
Ace Hardware
Inver Grove Heights, MN
07.2022 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Performed data entry tasks related to sales, returns, accounts receivable.
- Ensured all customer service standards are met at all times.
Processor
Goodwill Store
West St Paul, MN
08.2021 - 11.2021
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Processed returns of defective merchandise as required.
- Staged and sorted multiple types of products for loading.
Crew Member
Tree Trust
St Paul, MN
06.2021 - 08.2021
- Planned and designed landscaping projects to meet customer needs and preferences.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Applied fertilizers and pesticides according to safety regulations.
- Transported plants, turf and other materials to designated areas for installation.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
Education
High School Diploma -
Avalon School
Saint Paul, MN06-2023
Some College (No Degree) -
Inver Hills Community College
Inver Grove Heights, MNSkills
- Cash Handling
- Workplace Safety
- Preparing reports
- Data Entry
- Computer Skills
- Research abilities
- Attention to Detail
- Customer Engagement
- Time Management
- Customer Service
Timeline
Associate
Ace Hardware
07.2022 - Current
Processor
Goodwill Store
08.2021 - 11.2021
Crew Member
Tree Trust
06.2021 - 08.2021
High School Diploma -
Avalon School
Some College (No Degree) -
Inver Hills Community College