Zaenah Valentine
Los Angeles,California
Summary
Customer service representative with 2 years of experience in general customer service. Providing a welcoming and positive environment for all. Answer questions and resolve problems. Strong communication and active listening skills. Adapt to new changes. Able to work collaboratively and pick up on new tasks quickly. Thrives well under pressure.
Overview
5
5
years of professional experience
Work History
Counter Sales Representative
Hertz Car Rental
06.2022 - Current
- Managed/began rental processes for diverse customers.
- Finalized sales by completing payments and required paperwork.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Documented orders in computer system with general conditions and special customer requirements.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Informed customers about important policies and conditions on sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
General Customer Service
Molength
05.2019 - 06.2022
- Email/ filing documents
- Answering phone calls
- Keeping office space organized/ clean
- Setting appointments
- Managed CEO's calendar
- Greeting visitors
- Processing customer payments
- Managing reimbursement processes
- Updating the company's social media
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managing online conferences, Schedule appointments
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Pre-nursing -
University of Nevada Las Vegas
Las Vegas, Nevada2025
Associate of Applied Science - Nursing
Los Angeles Southwest College
Los Angeles, CA2025
Skills
- Problem solving
- Communication
- Critical thinking
- Team player
- Multitasking
- Leadership
- Organization
- Collaboration
- Product Demonstration
- Building rapport
Accomplishments
- Dean's List
- Awarded for great customer service
Personal Information
Title: Customer Service Representative
Languages
Spanish
Limited Working
Timeline
Counter Sales Representative
Hertz Car Rental
06.2022 - Current
General Customer Service
Molength
05.2019 - 06.2022
Pre-nursing -
University of Nevada Las Vegas
Associate of Applied Science - Nursing
Los Angeles Southwest College
Similar Profiles
Fatih OztekinFatih Oztekin
Vehicle Service Assistant at Hertz Car Rental - Flexi CarVehicle Service Assistant at Hertz Car Rental - Flexi Car
Achele MaisouxAchele Maisoux
Claims Administrator at Hertz Car RentalClaims Administrator at Hertz Car Rental
Ronald DowningRonald Downing
Wholesale Sales Representative at Hertz Car RentalWholesale Sales Representative at Hertz Car Rental
MICHAEL TOROMICHAEL TORO
Class B Technician at Hertz Car RentalClass B Technician at Hertz Car Rental
Brandon MaravillasBrandon Maravillas
Park Attendant at Universal Studios HollywoodPark Attendant at Universal Studios Hollywood