Isidro Lujan
North Las Vegas
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
28
28
years of professional experience
Work History
Counter Sales Representative
Ferguson Fire and Fabrication
Las Vegas
03.2023 - Current
- Processed sales transactions using point-of-sale systems.
- Provided product information and recommendations to clients.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and handled complaints effectively.
- Trained new staff on company procedures and product knowledge.
- Participated in regular training sessions on new products and services.
- Provided customers with product information and pricing details.
- Answered phone calls promptly and courteously to address customer inquiries or concerns.
- Resolved customer complaints quickly and effectively.
- Greeted customers in a friendly and professional manner.
- Identified opportunities for process improvements within the workplace.
- Collaborated with other departments to ensure timely order fulfillment.
- Attended training sessions to update knowledge on new products and services.
- Ensured compliance with safety regulations while handling hazardous materials in the storeroom area.
- Maintained cleanliness of the store area at all times.
- Maintained up-to-date records of inventory levels.
- Provided assistance in unloading deliveries from suppliers' trucks.
- Organized paperwork related to sales orders, invoices, delivery notes.
- Performed cashier duties such as processing payments, issuing receipts, and balancing daily transactions.
- Tracked shipments to confirm on-time delivery of items ordered by customers.
- Monitored stock levels on a regular basis to avoid outages or overstocking.
- Bagged or packaged purchases.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
Counter Sales Representative
Ferguson Plumbing Supply
Huntington Park
01.2021 - 03.2023
- Assisted customers in selecting plumbing supplies and equipment.
- Processed sales transactions using point-of-sale systems.
- Maintained inventory levels and organized stock displays.
- Provided product information and recommendations to clients.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and handled complaints effectively.
- Participated in regular training sessions on new products and services.
- Provided customers with product information and pricing details.
- Answered phone calls promptly and courteously to address customer inquiries or concerns.
- Operated computerized point-of-sale system for sales transactions.
- Greeted customers in a friendly and professional manner.
- Assisted customers with selection of products to meet their needs.
- Collaborated with other departments to ensure timely order fulfillment.
- Attended training sessions to update knowledge on new products and services.
- Ensured compliance with safety regulations while handling hazardous materials in the storeroom area.
- Maintained cleanliness of the store area at all times.
- Participated in team meetings to discuss performance improvement strategies.
- Provided assistance in unloading deliveries from suppliers' trucks.
- Restocked shelves with new merchandise when needed.
- Organized paperwork related to sales orders, invoices, delivery notes.
- Performed cashier duties such as processing payments, issuing receipts, and balancing daily transactions.
- Tracked shipments to confirm on-time delivery of items ordered by customers.
Supervisor/Sales Representative
Hane True Value Hardware
Los Angeles
11.2014 - 08.2021
- Trained new employees on sales techniques and customer service standards.
- Maintained accurate records of all sales activities, including customer contacts and orders received.
- Established relationships with key customers to ensure repeat business.
- Ensured compliance with company policies, procedures and regulations related to sales operations.
- Assisted in resolving customer complaints regarding product quality or delivery issues.
- Negotiated deals and handled complaints or objections.
- Developed promotional strategies to showcase seasonal products effectively.
- Managed inventory levels to ensure optimal stock for customer demands.
- Provided exceptional service by resolving customer inquiries and issues promptly.
Plumbing Sales Specialist
Lowe's
Las Vegas
09.2013 - 10.2014
- Served as the store expert on plumbing by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, and informing customers about pricing, options, or the status of pending orders.
- Included generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating the successful completion of projects and orders.
- This included performing order management duties, such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.
- Facilitated training sessions for new staff on plumbing product knowledge and sales techniques.
- Maintained accurate records of customer orders and invoices.
Supervisor/ Sales Rep
Hane True Value Hardware
Los Angeles
11.2001 - 04.2013
- Trained new employees on customer service and product knowledge.
- Managed inventory levels and organized stock to ensure availability.
- Assisted customers in selecting products and resolving inquiries effectively.
- Implemented merchandising displays to enhance product visibility and sales.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
10.1997 - 06.2001
Education
High School Diploma -
John C. Fremont High School
Los Angeles, CASkills
- Point-of-sale systems
- Inventory management
- Product knowledge
- Cash handling
- Customer relationship management
- Sales strategies
- Team collaboration
- Order fulfillment
- Problem solving
- Employee training
- Complaint handling
- Friendly and helpful
- Returns and exchanges
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Counter Sales Representative
Ferguson Fire and Fabrication
03.2023 - Current
Counter Sales Representative
Ferguson Plumbing Supply
01.2021 - 03.2023
Supervisor/Sales Representative
Hane True Value Hardware
11.2014 - 08.2021
Plumbing Sales Specialist
Lowe's
09.2013 - 10.2014
Supervisor/ Sales Rep
Hane True Value Hardware
11.2001 - 04.2013
10.1997 - 06.2001
High School Diploma -
John C. Fremont High School