Zafira Deleon
505 Farragut St Laredo,TX
Overview
12
12
years of professional experience
Work History
Manager
Average Joes Sports Bar
Laredo, TX
06.2024 - Current
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Proposed or approved modifications to project plans.
- Assigned work, monitored the performance of personnel, and assigned tasks to associates to fit skill levels, and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Scheduled and conducted interviews for potential candidates, and provided input on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Operation Specialist III
Commerce Bank
Laredo, TX
04.2018 - 04.2025
- Monitored and analyzed performance metrics to identify areas for improvement in regard to the safe deposit boxes.
- Coordinated with various departments to streamline operations and enhance workflow.
- Developed and implemented operational policies and procedures to meet organizational goals.
- Created detailed reports summarizing departmental activities, outlining successes and failures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Key Holder
Torrid Clothing Store
Laredo, TX
01.2022 - 08.2024
- Supervised bank deposits and security procedures to support store opening and closing.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Replenished merchandise displays throughout the store as needed.
Front Desk, Billing Clerk
Carlos H Orces MD
Laredo, TX
01.2014 - 12.2018
- Performed data import, scanning, and answering calls. As well as taking messages for the main RN.
- Entered information into software systems.
- Updated and maintained databases with current information.
Sales Associate
Harbor Freight Tools USA
Laredo, TX
02.2016 - 12.2016
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
Tutor
Limitless Education Center
Laredo, TX
10.2013 - 12.2014
- Helped students review and understand previous lessons to make connection with new lesson.
- Provided homework help and test preparation strategies to improve study habits and test-taking skills.
- Implemented time management and organizational strategies to help students manage their study schedules.
- Created a positive learning environment that was conducive to student success.
Education
High School Diploma -
Martin High School
Laredo 06-2013
Associate of Science - Computational Science
Laredo College
LaredoSkills
- Microsoft proficient
- Data analysis
- Critical thinking
- Team collaboration
- Problem solving
- Customer service
- Organizational skills
- Sales management
- Schedule management
- Adaptability
- Excellent communication
- Multitasking capacity
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Average Joes Sports Bar
06.2024 - Current
Key Holder
Torrid Clothing Store
01.2022 - 08.2024
Operation Specialist III
Commerce Bank
04.2018 - 04.2025
Sales Associate
Harbor Freight Tools USA
02.2016 - 12.2016
Front Desk, Billing Clerk
Carlos H Orces MD
01.2014 - 12.2018
Tutor
Limitless Education Center
10.2013 - 12.2014
High School Diploma -
Martin High School
Associate of Science - Computational Science
Laredo College
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