Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zafirah Saleem

Churchville,NY

Summary

Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Direct Support Professional

People Inc
08.2022 - Current


  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.


Phlebotomist

University of Rochester
12.2021 - 08.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Delivery Driver

United Auto Supply Inc.
05.2021 - 11.2021
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Team Leader

Crosbys
06.2020 - 04.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

General Manager

Fastrac Markets
08.2015 - 06.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Direct Support Professional

OPWDD
03.2018 - 09.2018
  • Maintained organized environment for client safety and satisfaction.
  • Transported clients to appointments and errands.
  • Tracked clients' progress through observations and conversations.
  • Supervised medication administration and daily living activities.
  • Followed care plan to administer medications.
  • Developed trusting rapport with patients for quality care.
  • Monitored well-being and comfort under physician guidance.
  • Aided disabled individuals with mobility while ensuring safety.
  • Documented patient information on vital signs and behaviors.
  • Collected specimens to assist diagnostic protocols.

Teacher's Assistant

Mary Cariola Children's Center
12.2012 - 07.2015
  • Assisted teachers with instruction and clerical support for diverse needs.
  • Monitored students in class, hallways, and cafeteria to enforce rules and support lead teacher.
  • Conducted assessments and tutoring sessions to address individual student needs.
  • Tutored students individually and in groups by reviewing lesson concepts.
  • Established positive relationships with students, parents, teachers, and administrators.
  • Supervised children while participating in activities.

Education

Associate of Applied Science - Chemical Dependency Counseling

Finger Lakes Community College
Canandaigua, NY
11-2026

Certificate - Phlebotomy

Bryant And Stratton College
10.2021

Associate of Applied Science - Administrative Office And Technology

Everst Institute
Rochester
10-2015

GED -

Rochester Educational Opportunity Center
08.2003

Skills

  • Behavioral management
  • Compassionate caregiving
  • Client documentation
  • Client support
  • First aid and safety
  • Time management
  • Health and safety requirements
  • Goal setting
  • Crisis management
  • Problem-solving
  • Multitasking and organization

Certification

  • Phlebotomy Technician (PT)
  • CPR Certified
  • SCIP Certified
  • Medication Administration Certification

Timeline

Direct Support Professional

People Inc
08.2022 - Current

Phlebotomist

University of Rochester
12.2021 - 08.2022

Delivery Driver

United Auto Supply Inc.
05.2021 - 11.2021

Team Leader

Crosbys
06.2020 - 04.2021

Direct Support Professional

OPWDD
03.2018 - 09.2018

General Manager

Fastrac Markets
08.2015 - 06.2020

Teacher's Assistant

Mary Cariola Children's Center
12.2012 - 07.2015

GED -

Rochester Educational Opportunity Center

Associate of Applied Science - Chemical Dependency Counseling

Finger Lakes Community College

Certificate - Phlebotomy

Bryant And Stratton College

Associate of Applied Science - Administrative Office And Technology

Everst Institute

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