Zahara Hangi
Lexington,KY
Summary
Compassionate and dedicated social work graduate with experience in healthcare leadership, patient support, customer service, and team collaboration. Strong communication, advocacy, and crisis-awareness skills developed through hospital and community-based environments. Passionate about supporting individuals and families through culturally responsive and empathetic care.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Receptionist
Lifepoint Health
Somerset, KY
01.2026 - 07.2026
- Scheduled patient appointments, optimizing daily operations and ensuring efficient use of resources.
- Coordinated with medical staff to facilitate smooth patient check-in and check-out processes.
- Maintained accurate patient records in compliance with HIPAA regulations and organizational policies.
- Managed multi-line phone system, directing calls to appropriate departments and personnel.
- Addressed patient inquiries professionally, improving overall satisfaction and communication flow.
- Assisted in managing inventory of office supplies, ensuring adequate stock levels for uninterrupted operations.
Intern
Kentucky Refugee Ministries
Lexington, KY
08.2025 - 12.2025
- Developed and maintained relationships with local service providers to enhance client support services.
- Organized community outreach events to raise awareness about refugee issues and available resources.
- Supported case managers in documenting client progress and maintaining accurate records in database systems.
- Assisted in coordinating refugee resettlement processes, ensuring compliance with federal regulations.
- Collaborated with team members to streamline operational workflows, improving processing times for client applications.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Group Leader / Patient Observer
University of Kentucky Hospital
Lexington, KY
06.2024 - 11.2025
- Supervised patient observers to ensure adherence to hospital protocols and enhance patient safety standards.
- Monitored patients in behavioral or medical crises with professionalism and compassion to ensure their well-being.
- Supervised and supported patient observers while ensuring adherence to hospital protocols and patient safety standards.
- Exhibited leadership and problem-solving skills in a fast-paced healthcare environment, facilitating effective communication among team members.
- Led interdisciplinary teams to implement patient care protocols and enhance service delivery.
- Developed training programs for staff, improving compliance with healthcare standards and practices.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Conducted routine inspections to check quality and compliance with established specifications.
Production Worker
Webasto Roof Systems
Lexington, KY
05.2023 - 10.2023
- Assembled and inspected automotive sunroofs while maintaining high production quality standards.
- Operated machinery while adhering to workplace safety procedures to ensure a safe manufacturing environment.
- Collaborated with team members to achieve daily production goals and meet strict deadlines.
- Operated production machinery to assemble roof systems efficiently.
- Conducted quality inspections to ensure adherence to safety standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on equipment operation and safety protocols.
- Maintained accurate inventory levels of materials for assembly lines.
- Monitored equipment performance and reported malfunctions promptly.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Manager
Burlington
Lexington, KY
10.2020 - 02.2023
- Led cross-functional team to enhance operational workflows and improve project delivery timelines.
- Analyzed performance metrics to identify areas for improvement, driving initiatives that enhanced service quality.
- Oversaw budget management, optimizing resource allocation to align with strategic business objectives.
- Managed and motivated employees to be productive and engaged in work.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Coordinated training sessions for new hires, ensuring adherence to company policies and best practices.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Supported daily store operations by maintaining organization and professionalism in a fast-paced environment.
- Processed transactions accurately and efficiently in a high-volume retail setting.
- Improved safety procedures to create safe working conditions for workers.
- Provided exceptional customer service by addressing customer needs during purchases, returns, and inquiries.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring high satisfaction levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Bachelor of Arts - Social Work
University of Kentucky
Lexington, KY05-2026
Skills
- Patient Service Orientation
- Patient support
- Appointment scheduling
- Appointment management
- Telephone communication
- Multi-line telephone operation
- Data entry
- Data processing
- Document organization
- Calendar management
- Calendar coordination
- Time organization
- Task prioritization
- Organizational skills
- Administrative support
- Microsoft Office
- Team Coordination
- Team leadership
- Effective communication
- Active communication
- Client relations
- Reporting documentation
- Mail handling
Languages
English
Full Professional
Swahili
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Lifepoint Health
01.2026 - 07.2026
Intern
Kentucky Refugee Ministries
08.2025 - 12.2025
Group Leader / Patient Observer
University of Kentucky Hospital
06.2024 - 11.2025
Production Worker
Webasto Roof Systems
05.2023 - 10.2023
Manager
Burlington
10.2020 - 02.2023
Bachelor of Arts - Social Work
University of Kentucky