Zaheen Mansuri
Horn Lake,MS
Summary
Results-driven sales professional with 5+ years of experience in customer service, retail management, and automotive sales. Proven ability to exceed sales targets, build long-term customer relationships, and deliver outstanding buying experiences. Skilled in consultative selling, lead follow-up, CRM management, and closing high-value transactions. Highly motivated to grow a long-term career in automotive sales within a performance-driven dealership environment.
Overview
7
7
years of professional experience
Work History
Store Manager
Subway
05.2023 - 07.2025
- Managed daily operations for high-volume location serving 200+ customers daily
- Supervised and trained team of 10+ employees to improve sales performance and customer satisfaction
- Increased monthly store revenue by 10% through improved customer engagement and upselling techniques
- Maintained 100% accuracy managing weekly cash and inventory exceeding $10,000
- Resolved customer issues achieving 95%+ first-contact resolution rate
- Built strong repeat customer base through relationship-focused service
Assistant Manager
Wild Wing Restaurant
04.2022 - 01.2023
- Led daily operations and supervised 8 employees in fast-paced service environment
- Maintained customer satisfaction above 98% through proactive service recovery
- Managed weekly cash deposits exceeding $7,000 with full accountability
- Reduced customer wait times by 20% by improving workflow efficiency
- Supported hiring, onboarding, and staff training initiatives
Automotive Sales Consultant
Kamdhenu Auto
01.2018 - 01.2022
- Assisted 20–30 customers daily with vehicle selection, demonstrations, and test drives
- Consistently exceeded monthly sales targets by 5–7%, ranking in Top 10% of sales team
- Guided customers through full purchase cycle including needs analysis, vehicle presentation, negotiation, and closing
- Maintained expert knowledge of 50+ vehicle models, pricing, and performance specifications
- Managed CRM database tracking leads, follow-ups, and customer preferences
- Achieved 95%+ closing rate on qualified prospects
- Increased referral and repeat business by 15% through relationship building
- Coordinated with finance department to secure loan approvals and finalize transactions
- Organized showroom displays to increase walk-in engagement by 15%
- Participated in automotive product training and sales certification programs
Education
Bachelor of Science - Business Management
GLS University
Ahmedabad, India04-2022
Skills
Automotive Sales Customer Relationship Management (CRM) Lead Generation Prospecting Sales Closing Negotiation Test Drive Demonstrations Vehicle Financing Coordination Upselling & Cross-Selling Customer Retention Product Presentation Objection Handling Team Leadership Customer Service Excellence Cash Handling Inventory Management
Timeline
Store Manager
Subway
05.2023 - 07.2025
Assistant Manager
Wild Wing Restaurant
04.2022 - 01.2023
Automotive Sales Consultant
Kamdhenu Auto
01.2018 - 01.2022
Bachelor of Science - Business Management
GLS University
Additional Strengths
- Goal-Driven
- Excellent Communication Skills
- High Energy & Coachable Attitude
- Strong Customer Relationship Builder
- Comfortable Working Weekends & Flexible Hours