Summary
Overview
Work History
Education
Skills
LinkedIn
Timeline
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Zahena Dieujuste

Colchester,CT

Summary

Results-driven EHR Implementation Professional with a strong track record in customer success and technical support. Expertise in Salesforce and project management complemented by skills in training, client management, and cross-functional collaboration. Aiming to leverage these competencies to optimize healthcare solutions further.

Overview

4
4
years of professional experience

Work History

Expanse Trainer

HCA
Nashville, TN
04.2024 - Current
  • Trained healthcare staff on the use and functionality of Expanse systems, ensuring seamless integration into daily workflows.
  • Developed and delivered customized training sessions for end users and colleagues.
  • Designed comprehensive training materials to support ongoing education.
  • Collaborated with IT and clinical teams to address technical issues and workflow-catered configurations for hospital staff, improving overall system performance.
  • Provided go-live support, assisted end users with troubleshooting, and answered system-related questions to ensure optimal system usage.

Customer Success Manager

LinkedIn
Chicago, IL
01.2023 - 07.2023
  • Conducted customer training, onboarding, and product setup to foster successful adoption and usage.
  • Communicated with cross-functional teams on research-based solutions, reducing customer churn rate by 25%
  • Directed customer strategy sessions, increasing customer value by 20%.

Technical Support Specialist

LinkedIn
Chicago, IL
07.2022 - 01.2023
  • Managed all customer support queries, increasing customer satisfaction by 40%.
  • Utilized Salesforce and Dynamics to escalate technical issues to the appropriate departments.
  • Handled user account requests, including application processing, card disputes, and missing payments.

Merchandising Associate

AutoZone
Memphis, TN
05.2021 - 05.2022
  • Presented weekly key performance indicators reports, resulting in the identification of market trends
  • Collaborated with the supply chain to increase stock levels by 15% to meet customer demand and improve sales performance
  • Developed visual merchandising strategies, increasing customer loyalty by 23%

Education

Bachelor of Science - Business Management

Christian Brothers University
Memphis, TX

Skills

  • Training
  • Project Management
  • Healthcare EHR implementation
  • Customer Success
  • Salesforce
  • Dynamics
  • Microsoft Office
  • Trend analysis
  • Issue resolution
  • Client management
  • Cross-functional coordination
  • Customer retention

LinkedIn

https://www.linkedin.com/in/zahena-dieujuste

Timeline

Expanse Trainer

HCA
04.2024 - Current

Customer Success Manager

LinkedIn
01.2023 - 07.2023

Technical Support Specialist

LinkedIn
07.2022 - 01.2023

Merchandising Associate

AutoZone
05.2021 - 05.2022

Bachelor of Science - Business Management

Christian Brothers University

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Zahena Dieujuste