Zahira Esparza
Spring,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Highly motivated, Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front End Associate/Sales Associate
Spec's
02.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Care Provider
U.S National Personal Care
08.2019 - 01.2022
- Help with house chores
- Help with physical therapy (if needed)
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Organized medication and provided reminders according to schedule.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning
- Assisted clients with daily living need to maintain self-esteem and general wellness
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
eCommerce Associate
Kroger, Spring
09.2017 - 06.2019
- Online grocery shopping
- Store pick up, deliver at home
- Answer customer complaints over phone
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Configured, added and removed items and images to provide the most accurate representation of products on company's web portal.
- Maintained working knowledge of company products, services, and promotions.
- Displayed positive, professional, friendly, and high-energy willingness to assist customers through video, chat or telephone interactions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests
Education
No Degree - Sales/Marketing
DeVry University
Houston, TX03.2025
High School Diploma -
Klein Collins High School
Spring, TX06.2017
Skills
- Bilingual, Microsoft Office (PowerPoint, Excel, Word, Publisher)
- Merchandising Proficiency
- Customer Retention
- Inventory Audits
- Merchandise Display
- Effective Selling Techniques
Languages
Spanish
Native or Bilingual
Timeline
Front End Associate/Sales Associate
Spec's
02.2022 - Current
Care Provider
U.S National Personal Care
08.2019 - 01.2022
eCommerce Associate
Kroger, Spring
09.2017 - 06.2019
No Degree - Sales/Marketing
DeVry University
High School Diploma -
Klein Collins High School
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