Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zahkia Neufville

Upper Marlboro,MD

Summary

Energetic Emergency Medical Technician dedicated to promptly responding to dispatch instructions and swiftly driving emergency vehicles to specified locations. Primary goal is to administer life support in pre-hospital settings, assessing the nature and extent of injuries or illnesses. Strong focus on prioritizing medical procedures and self-motivated to provide highest quality care. Possesses a strong desire to continuously learn and succeed in role.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Spectrum
02.2022 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Validated data and entered information correctly among multiple systems.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Emergency Medical Technician

American Medical Response
09.2019 - 04.2020
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Collected patient personal information for the purpose of documentation and healthcare insurance claims processing.
  • Reduced response times by effectively coordinating with dispatchers and following established protocols.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations

Emergency Medical Technician Basic

Procare Ambulance
01.2019 - 08.2019
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
  • Collected patient personal information for the purpose of documentation and healthcare insurance claims processing.
  • Enhanced patient care by providing immediate medical attention and stabilizing life-threatening conditions during emergencies.
  • Collaborated with emergency response teams to ensure seamless coordination and rapid transport of patients to appropriate medical facilities.
  • Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
  • Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action

Education

Certification - NREMT- Emergency Medical Technician

University of Maryland Fire And Rescue Institute
College Park, MD
12.2018

Skills

  • Data Entry
  • Attention to details
  • Complaint resolution
  • Documentation
  • Conflict Resolution
  • Call Management
  • Emergency vehicle operation
  • Vital signs monitoring
  • Patient evaluations
  • Pre-hospital Care
  • Basic Life Support
  • CPR and First Aid

Timeline

Customer Service Representative

Spectrum
02.2022 - 03.2024

Emergency Medical Technician

American Medical Response
09.2019 - 04.2020

Emergency Medical Technician Basic

Procare Ambulance
01.2019 - 08.2019

Certification - NREMT- Emergency Medical Technician

University of Maryland Fire And Rescue Institute

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Zahkia Neufville