Summary
Overview
Work History
Education
Skills
Timeline
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ZAHMED DIAGNE

Antioch,TN

Summary

Dynamic Research Analyst with a proven track record at Dell Computer, Inc., showcasing exceptional problem-solving and customer satisfaction skills. Excelled in roles requiring the use of Microsoft Excel and effective communication, significantly improving quality assurance processes. Demonstrates a keen ability to mentor peers and enhance operational efficiency, embodying leadership and technical prowess.

Overview

28
28
years of professional experience

Work History

Research Analyst

Genco
Lebanon, USA
08.2009 - Current
  • Completes and distributes an Excel spreadsheet of service tags to obtain valid Customer Return Authorization.
  • Research systems to determine reason for return
  • Research and resolve receiving discrepancies accurately
  • Maintain the flow of discrepancy product by resolving them in FIFO order
  • Communicates repetitive errors and problems to Research Supervisor
  • Ensure customer satisfaction with timely response and consideration for the customer
  • Collaborated with cross-functional teams to ensure accuracy of research results.
  • Wipe and reset systems according to customer/client needs
  • Additional responsibility details available

EMR Tech/Quick test Burn/Quality Assurance Tech

Dell Computer, Inc.
Lebanon, USA
04.2001 - 08.2009
  • Trouble shoots and diagnoses hardware and software issues
  • Determines most cost effective course of repair and updates disposition
  • Ensures inbound and outbound shipments are accurate and free of damage
  • Identified invalid configuration and update with current BOM to Validate system
  • Responsible for doing Doc box audits, which catch any missing, wrong, extra or damaged products in the completion of boxing
  • Assist, train and mentor in the development of any new quality techs, on improving efficiency and effectiveness of their trouble shooting and testing skills
  • Ensures Customer satisfaction with timely response and consideration for the customer
  • Responsible for building computers above the expected level of metrics and performance
  • Responsible for following and adhering to all guidelines and policies provided by Dell
  • Perform work as a builder to improve wip flow and reduce cycle time

Sales Associate

Nordstrom Department Stores
Silver Springs, USA
06.1997 - 04.2001
  • Responsible for the knowledge and sales of clothing, while maintaining a high customer service role
  • Set up displays and approve any mark ups and mark downs as seasons changed
  • Responsible for opening and closing store through out the year
  • Maintain a safe work environment for myself and others by assuring displays are secured properly
  • Maintain good attendance for the position to meet team and sales goals weekly
  • Dealt with Customers on a continuous basis to ensure high quality service

Education

2 year -

University of the District of Columbia
Washington, DC

Diploma -

Dakar High School
Senegal, West Africa

Skills

  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word
  • Rlog
  • JDE
  • SIGs
  • BBS
  • OMC
  • 5-S
  • Diversity and compliance
  • Data collection and analysis
  • Quantitative research

Timeline

Research Analyst

Genco
08.2009 - Current

EMR Tech/Quick test Burn/Quality Assurance Tech

Dell Computer, Inc.
04.2001 - 08.2009

Sales Associate

Nordstrom Department Stores
06.1997 - 04.2001

2 year -

University of the District of Columbia

Diploma -

Dakar High School

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ZAHMED DIAGNE