Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Zahra Ahmadzai

Fairfax,Virginia

Summary

I am a highly dedicated and energetic customer service professional with over four years of experience across various retail and service environments. Skilled in delivering exceptional guest experiences, problem-solving, and fostering teamwork. Proactive and organized, with excellent communication abilities, I am eager to contribute to a dynamic company where customer satisfaction is a priority.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
08.2021 - 08.2023
  • Delivered excellent customer service by addressing customer inquiries, resolving complaints, and providing solutions in a timely and professional manner
  • Trained and mentored new team members, ensuring strong onboarding and a collaborative team environment
  • Managed daily operations, including maintaining cleanliness and adhering to safety regulations in line with company standards.

Customer Service Associate

Gateway
08.2020 - 08.2021
  • Assisted customers with their purchases, answered questions about products, and handled transactions efficiently
  • Maintained store presentation by organizing shelves and keeping stock up to date, enhancing customer experience
  • Supported management in executing store promotions and ensuring a seamless shopping experience.

Customer Service Assistant

Dollar Tree
08.2019 - 08.2020
  • Provided fast and friendly service, managing the front end and supporting customers throughout their shopping experience
  • Assisted in store operations, including stocking, cashiering, and maintaining an organized work environment
  • Actively listened to customers to understand their needs and ensure complete satisfaction with their purchases.

Education

Associate of Science -

Northern Virginia Community College
Annandale, VA

Skills

  • Customer Service Excellence
  • Problem Solving and Conflict Resolution
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
  • Team Leadership and Training
  • Time Management and Organizational Skills
  • Strong Communication Skills
  • Multitasking and Adaptability
  • Critical Thinking
  • Complaint resolution

Hobbies

  • Reading
  • Hiking
  • Cooking

Languages

English
Native or Bilingual
Persian
Native or Bilingual
Urdu
Professional Working

Timeline

Customer Service Representative

Walmart
08.2021 - 08.2023

Customer Service Associate

Gateway
08.2020 - 08.2021

Customer Service Assistant

Dollar Tree
08.2019 - 08.2020

Associate of Science -

Northern Virginia Community College

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Zahra Ahmadzai