Zahra Alkharsani
Canton,MI
Summary
Detail-oriented and certified Pharmacy Technician (CPhT) with over 5 years of experience in community pharmacy settings, specializing in insurance billing, Medicare Part D and Part B prior authorizations, and patient support. Skilled in prescription processing, third-party claim resolution, and maintaining HIPAA compliance. Known for strong communication, problem-solving, and workflow optimization in high-volume environments such as Meijer and Walmart pharmacies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart Pharmacy
08.2025 - Current
- Managed prior authorization submissions and follow-ups for chronic and specialty medications.
- Processed insurance billing and claim adjustments, ensuring accurate coordination between patients, prescribers, and insurance providers.
- Communicated effectively with healthcare professionals to obtain additional documentation for coverage approval.
- Supported the pharmacist in medication preparation, prescription entry, and patient counseling workflow.
- Ensured all pharmacy activities were compliant with HIPAA and company standards.
- Assisted with ordering, stock rotation, and medication storage in compliance with safety protocols.
Pharmacy Technician
Meijer Pharmacy
03.2020 - 08.2025
- Process and verify prior authorizations for Medicare Part D and commercial insurance plans to ensure timely medication approval.
- Handle insurance claim rejections, communicate with providers and payers to resolve coverage issues.
- Input prescription and patient data accurately into pharmacy software while maintaining strict confidentiality.
- Assist pharmacists with medication preparation, verification, and dispensing.
- Maintain accurate drug inventory, restock shelves, and remove outdated medications per state and company policies.
- Deliver exceptional customer service, answering inquiries about copays, refills, and insurance coverage.
- Train new pharmacy technicians on insurance processing, data entry, and workflow procedures.
- Support daily pharmacy operations including ordering, restocking, and compliance with state regulations.
Education
Associate in Science (A.S.) - Early Childhood Education
Wayne County Community College
Detroit, MI08.2026
High School Diploma - undefined
Dearborn High School
Dearborn, MI12.2018
Skills
- Prior Authorization (Medicare Part D)
- Insurance Verification & Billing
- Third-Party Claims Resolution
- Patient Confidentiality (HIPAA Compliance)
- Prescription Processing & Filling
- Workflow Optimization
- Pharmacy Software (EnterpriseRx, Connexus, PioneerRX)
- Pharmacy Ethics & Record Management
- Customer & Provider Communication
- Inventory & Medication Control
- Pharmaceutical Calculations
- Team Collaboration & Training
Certification
- Certified Pharmacy Technician (CPhT) – PTCB
- Level 3 Licensed Pharmacy Technician – State of Michigan
LANGUAGES
English: Fluent
Arabic: Fluent / Bilingual
Timeline
Pharmacy Technician
Walmart Pharmacy
08.2025 - Current
Pharmacy Technician
Meijer Pharmacy
03.2020 - 08.2025
High School Diploma - undefined
Dearborn High School
Associate in Science (A.S.) - Early Childhood Education
Wayne County Community College