ZAHRA ATOUI
Novi
Summary
Licensed Michigan pharmacist with over a decade of experience in retail pharmacy management and patient care. Skilled in medication therapy management, immunization delivery, and regulatory compliance. Demonstrated leadership in supervising pharmacy teams, optimizing workflow, and ensuring exceptional service quality. Dedicated to improving patient outcomes through accurate dispensing, effective communication, and compassionate care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
CVS Health
Ann Arbor, MI
04.2017 - Current
- Lead daily pharmacy operations, including scheduling, workflow management, and staff supervision.
- Ensure compliance with all state and federal pharmacy laws and regulations.
- Deliver patient-centered care through medication counseling, MTM services, and immunizations.
- Manage inventory levels, oversee controlled substance handling, and maintain accurate records.
- Foster a culture of safety, efficiency, and customer satisfaction.
- Responsible for hiring and training of 30+ pharmacy technicians.
- Serve as preceptor to 15+ student pharmacists, providing mentorship and clinical guidance.
- Exceeded immunization target at 119% for the 2025 immunization season.
- Verify 400–700 prescriptions daily through a shared verification process, ensuring accuracy and patient safety.
- Collaborate with healthcare providers to optimize patient therapy and resolve medication-related issues.
- Implement company initiatives to improve medication adherence and patient outcomes.
- Monitor key performance indicators (KPIs) to drive operational excellence and meet corporate goals.
Pharmacist / Pharmacist in Charge
Scriptway Pharmacy
Westland, MI
02.2013 - 03.2017
- Oversaw all pharmacy operations as Pharmacist in Charge from January 2016 to March 2017.
- Verified prescription accuracy and ensured compliance with dispensing regulations.
- Provided direct patient care, including medication counseling and therapy management.
- Managed inventory, supervised pharmacy technicians, and maintained workflow efficiency.
- Ensured patient privacy and HIPAA compliance.
- Collaborated with physicians and insurance providers to resolve prescription and coverage issues.
- Promoted professionalism and patient trust through excellent service and communication.
Education
Doctor of Pharmacy -
Wayne State University
Detroit, MI08-2012
Bachelor of Science - Psychology
Wayne State University
Detroit, MI05-2008
Skills
- Pharmacy Operations Management
- Patient Counseling & Education
- Regulatory Compliance (State & Federal)
- Immunization Administration
- Medication Therapy Management (MTM)
- Inventory Control & Drug Storage
- Team Leadership & Staff Training
- Insurance & Third-Party Coordination
- HIPAA Compliance
Certification
- Registered Pharmacist – State of Michigan (Active)
- Controlled Substance License (Active)
- Licensed Preceptor (Active)
- Certified Immunizer
- Medication Therapy Management (MTM) Certified
- HIPAA Trained
Timeline
Pharmacy Manager
CVS Health
04.2017 - Current
Pharmacist / Pharmacist in Charge
Scriptway Pharmacy
02.2013 - 03.2017
Bachelor of Science - Psychology
Wayne State University
Doctor of Pharmacy -
Wayne State University