Zahra A Shojania
San Diego,CA
Summary
Mindful and committed leader who brings proven abilities in end-to-end project management with excellence and equity in mind. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized individual with great attention to detail.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Project Assistant
San Diego Mesa College The Stand
San Diego, CA
03.2021 - Current
- Perform front desk duties such as welcoming students, answering multi-line phone, record keeping of various correspondence, managing counseling appointments and stocking the food pantry on daily basis
- Provide excellent customer service to students’ whose basic needs on food, clothing, housing, transportation and hygiene products are lacking
- Interpret and apply established policies and procedures related to the Basic Needs Resource Center including the Emergency Food Pantry Program.
- Maintain current knowledge of rules, regulations and guidelines related to EOPS/FAST/NextUp programs and ensure compliance with rules and regulations.
- Handle student record with confidential manner according to FERPA.
- Coordinate Fresh Success new and returning student orientations.
- Maintain specialized databases with the department.
- Meet schedule and deadlines by ensuring that work was completed efficiently.
- Troubleshoot workflow issues and escalate complex problems to direct supervisor
- Assess department's inventories and ordered needed for project materials and Emergency Food Pantry
- Support the Basic Needs Coordinator and counselors on planning, organizing and executing various workshops like the HeART Circles that establishes a community space for students and addresses mental health
- Participate on campus marketing events and seminars to share more about the type of services provided at the Basic Needs Resource Center’s including eligibility processes.
- Monitor students’ cumulative points used for the Emergency Food Pantry and students’ eligibility for CalFresh.
- Assist with the Farmers Market food distribution, collection and processing of Food Bank I.D. applications twice a month.
- Data entry related to Basic Needs Intake Applications, CalFresh and Food Bank I.D. cards.
- Create and maintain manual of operations for the front office staff.
- Train new part-time employees with front desk duties and other expected responsibilities.
- Refer students to other departments on campus based on their specific needs or inquiries
- Use well-developed interpersonal skills to set to improve relationships and connect with the students and campus community.
Office Administrator
Extreme Smile Makeover
San Diego, CA
01.2005 - 06.2020
- Managed all aspects of the business’ operations from overseeing personnel and payroll functions to administering account receivables and payables
- Recruited, screened, interviewed and hired lab technicians and suppliers for the office
- Coded and processed billings for the health insurance companies in accordance to state regulations
- Audited various financial reports with accuracy and efficiency
- Monitored and processed receipts, invoices, claims, credit memos and bank deposits
- Prepared requisitions and assigned appropriate budget codes for various type of services
- Audited and managed expenditures, revenues and ledgers including but not limited to reconciling account balances, developing budget, transferring and allocating funds
- Troubleshooted and resolved funding issues related to the collection, accounting and disbursement of funds
- Conducted and maintained inventory record of office supplies and equipment
- Organized, scheduled and provided professional development and training sessions to new and current employees like team building and goal oriented related activities that align with the company’s core mission and values
- Established financial performance objectives for the company like revenue and billing approval rates
- Accommodated patients with recommended treatment and provided options for a variety of dental procedures
- Maintained lease agreements and other contracts with landlords and third party vendors, respectively
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Generated and mailed invoices and processed incoming payments.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Tracked income and expenses for business using accounting software.
- Maintained accounts payable operations by entering vendor bills, printing checks and setting up electronic debits.
- Entered expenses into computer software for budgetary tracking.
- Completed reviews and reconciliations of system accounts against bank statements.
- Created and filled out Excel spreadsheets to track financial data.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled computer reports with manually maintained ledgers.
- Reconciled or entered report discrepancies found in financial records.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Performed financial calculations for amounts due, interest charges and balances.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Accessed financial information to answer questions and gather details about specific accounts.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
Teaching Assistant
Walker Elementary School
San Diego, CA
08.2003 - 12.2004
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Supervised children and participated with children in activities.
- Assisted teachers with material preparation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Communicated with parents regularly during the school year to share on their children's development and learning progress.
- Maintained meticulous quarterly report cards with accuracy and timeliness.
Bank Teller/Loan Officer Assistant
Rancho Santa Fe Bank
San Diego, CA
02.2000 - 12.2004
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers by answering banking questions and recommending solutions.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Reconciled cash and checks against computer records at end of shift.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Put together and executed loan documents.
- Researched account information regarding loans and deposits.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Researched and resolved open items and deposit issues.
- Processed general ledger tickets for expenses and fee income.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software..
- Liaised between borrowers and realtors, title companies and loan company management.
- Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.
- Examined and verified information in loan application and closing documents.
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Worked with third-party vendors to address and clear loan closing requirements.
- Prepared and delivered loan documents to title and escrow teams.
- Assembled and compiled documents for loan closings.
- Reviewed and corrected errors on interest, principal and closing costs.
Education
Bachelor of Arts - Political Science
San Francisco State University
San Francisco, CA06.1991
Associate of Science - Administration of Justice
San Diego Miramar College
San Diego, CA06.1988
Skills
- Creative Problem Solving
- Reconciling Accounts
- Excellent Customer Relations
- Precision and Accuracy
- Bill Payment and Recordkeeping
- Financial Calculation and Analysis
- Proactive and Self-Motivated
- Accounts Payable
- Accounts Receivable
- Account Auditing
- Proficient Microsoft Office Suite, SARS Anywhere, PeopleSoft (Campus Solutions), Zoom, API, Constant Contact and Dentrix
- Payment Management
- Inventory Management
- Budget Planning and Analysis
- General Ledger Management
- Critical Thinker
- Handling Confidential Materials
- Departmental Collaboration
- Data Analysis
Languages
English
Farsi
Certification
- Real Estate License - 2021
- Notary License - 2021
Accomplishments
- New Classified Professional-1st Class
- Passed phase one training for the Federal Bureau of Investigation
Timeline
Project Assistant
San Diego Mesa College The Stand
03.2021 - Current
Office Administrator
Extreme Smile Makeover
01.2005 - 06.2020
Teaching Assistant
Walker Elementary School
08.2003 - 12.2004
Bank Teller/Loan Officer Assistant
Rancho Santa Fe Bank
02.2000 - 12.2004
Bachelor of Arts - Political Science
San Francisco State University
Associate of Science - Administration of Justice
San Diego Miramar College
- Real Estate License - 2021
- Notary License - 2021
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