Zahrah Raheem
Westland,MI
Summary
Results-driven professional experienced in team leadership and staff development. Expertise in performance management, operational planning, and customer service has led to improved team competency and higher customer satisfaction ratings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Supervisor
Coffee + Cream
Livonia, Michigan
09.2025 - Current
- Trained and mentored new team members to uphold customer service standards, enhancing team competency.
- Resolved customer complaints promptly, contributing to a positive service experience.
- Addressed customer inquiries and resolved issues to enhance overall service experience.
- Maintained accurate records of employee performance and attendance, facilitating effective management decisions.
- Ensured cleanliness and organization of workspaces to meet health and safety standards.
Assistant Manager
Starbucks, Barista
Livonia, Michigan
02.2023 - 09.2025
- Achieved sales, customer satisfaction, and operational goals through strategic leadership.
- Managed labor scheduling and inventory to ensure smooth operations and meet staffing needs.
- Coached and developed partners to improve performance and increase engagement across the team.
- Streamlined inventory management by organizing product counts and maintaining optimal stock levels to support sales.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2020
Skills
- Customer service
- Staff development
- Performance management
- Workforce scheduling
- Inventory management
- Operational planning
- Decision-making
- Microsoft Excel
- Team leadership
- Team building
- Problem solving
Certification
- Microsoft Excel Professional Certificate
Timeline
Supervisor
Coffee + Cream
09.2025 - Current
Assistant Manager
Starbucks, Barista
02.2023 - 09.2025
High School Diploma -
Penn Foster Career School