Zahria Eaves
Pono Burger
LOSANGELES,CA
6
years of professional experience
Dedicated host and server delivering exceptional customer service, with strong teamwork and problem-solving skills. Committed to optimizing service flow and training new staff to enhance guest experiences. I have strong a strong understanding of the operations and flow of front of house and back of house task that are required.
Work History
Host/Server
5 Months- Delivered exceptional customer service by promptly greeting and seating guests.
- Managed table assignments to optimize service flow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service protocols, and POS systems
- Monitored dining area for cleanliness and readiness, ensuring compliance with health standards.
- Closed and Opened the store with crew partner.
Host
7 Months- Managed waitlist efficiently, optimizing seating arrangements for guest flow.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to communicate guest needs and special requests.
- Trained new hosts on operational procedures and customer service standards.
- Prep food.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepped catering food.
Barista
8 Months- Prepared high-quality coffee beverages following established recipes and customer preferences.
- Assisted customers by providing product knowledge and recommendations tailored to individual tastes.
- Operated point-of-sale system for accurate order entry and payment processing.
- Maintained cleanliness and organization of workspace to ensure efficient service delivery.
- Stocked fruit supplies to maintain inventory levels and ensure availability for beverage preparation.
Front of House Employee
7 Months- Handled customer inquiries and resolved complaints promptly, fostering positive relationships.
- Collaborated with team members to streamline service processes, improving workflow efficiency.
- Assisted in food preparation, adhering to safety and quality standards consistently.
- Participated in training sessions to learn menu items and promote new offerings effectively.
- Managed daily team activities, ensuring alignment with organizational goals and objectives.
- Trained employees in various roles to enhance team skills and flexibility. to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Front of House Employee
5 Months- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Education
Associate of Arts - Film Production
Skills
Event preparation
Teamwork
Problem-solving
Warm and friendly
Time management
Food preparation
Collaboration
Collaborative support
Timeline
Host/Server
Pono Burger
03.2025 - 08.2025Read More
Host
Mendocino Farms
08.2023 - 03.2024Read More
Barista
Movita Juice Bar
11.2022 - 07.2023Read More
Front of House Employee
Blaze Pizza
09.2021 - 04.2022Read More
Front of House Employee
Chipotle
02.2019 - 07.2019Read More
Santa Monica College
Associate of Arts from Film Production
Read More