Jaionne Westmoreland
Maple Heights,OH
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service expertise, honed at Kids Empire. Proven ability to multitask effectively while enhancing guest experiences. Skilled in food service techniques and event preparation, consistently recognized for maintaining high standards and fostering teamwork in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Party Host / Server
Kids Empire
Solon, OH
07.2024 - Current
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Acted as a strong brand ambassador by maintaining a professional demeanor at all times while representing the company during events.
- Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
Cashier
Daves Hot Chicken
Warrensville Heights, OH
09.2024 - 03.2025
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Cashier
Marc’s Grocery Store
Brecksville, OH
11.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Food Runner
Rocket Mortgage FieldHouse
Cleveland, OH
12.2022 - 10.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
Maple Heights High School
Maple Heights, OHSkills
- Team player attitude
- Effective multitasking
- Teamwork and collaboration
- Party scheduling
- Adaptable nature
- Food service techniques
- Event preparation
- Guest service
- Strong leadership
- Strong work ethic
- Cash handling
- Customer service expertise
- Flexible schedule
- Safe food handling
- Food running
Timeline
Cashier
Daves Hot Chicken
09.2024 - 03.2025
Party Host / Server
Kids Empire
07.2024 - Current
Cashier
Marc’s Grocery Store
11.2023 - 06.2024
Food Runner
Rocket Mortgage FieldHouse
12.2022 - 10.2023
Maple Heights High School