Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zahriya Thompson

Norfolk,VA

Summary

Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Customer-focused Front Desk Agent known for high productivity levels and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Marriott
Norfolk, VA
12.2024 - Current
  • Assisted guests at check-in, providing information on various services within hotel.
  • Answered phones, responded to inquiries, and took messages.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Computed bills, collected payments and made change for guests.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Hair Braider

Self Employed Services
Norfolk, VA
02.2019 - 10.2024
  • Styled and designed traditional and contemporary hairstyles for men and women daily.

  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Responded to customer inquiries by phone, email, and in person.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Pre-booked future appointments to increase repeat business.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Educated clients on techniques to maintain and style braids.
  • Updated and maintained customer information records and beauty services provided.

Babysitter

Self Employed Services
Norfolk, VA
01.2018 - 09.2023
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Dressed children and changed diapers.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Completing light housekeeping tasks such as tidying up toys and books.

Education

GED -

Granby High School
Norfolk, VA
05-2024

Skills

  • Customer service
  • Data entry
  • Report generation
  • Reservation management
  • Effective communication
  • Problem solving
  • Cash handling

Timeline

Front Desk Agent

Marriott
12.2024 - Current

Hair Braider

Self Employed Services
02.2019 - 10.2024

Babysitter

Self Employed Services
01.2018 - 09.2023

GED -

Granby High School
Zahriya Thompson
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