ZahRiyah Santana
Las Vegas,NV
Summary
Customer service professional with experience in insurance, healthcare, and remote support environments. Experienced in handling customer inquiries, maintaining accurate records, and navigating multiple systems. Known for providing quality service and working effectively in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fidelity & Life Guarantee
Las Vegas, Nevada
12.2025 - Current
- Communicate with agents regarding their client's life insurance applications and provide updates on open requirements and case status.
- Review incoming documents and notify underwriting when requirements have been received and cases are ready for review.
- Provide turnaround times and set expectations on when request or requirements will be completed
- Document every interaction and maintain accurate notes within multiple system.
Customer Service Representative
Symetra
Las Vegas, Nevada
03.2023 - 10.2025
- Handled high-volume calls and provided quality customer service to clients and financial professionals.
- Answered questions regarding annuity products, account information, and service requests.
- Worked with internal departments to resolve issues and ensure timely processing.
- Managed multiple priorities while meeting productivity and service standards in a remote environment.
- Submitted customer requests for withdrawals, RMD payments, and other account transactions while answering questions regarding interest earnings and account activity.
Phlebotomist
Labcorp
Las Vegas, Nevada
07.2022 - 03.2023
- Collected blood specimens and performed drug screens while following established procedures and safety standards.
- Verified patient information and maintained accurate records and documentation.
- Provided quality customer service while helping patients feel comfortable throughout the collection process.
- Prepared specimens for transport and worked with team members to ensure timely processing.
- Maintained a clean and organized work area while ensuring specimens were handled properly.
Phlebotomist
American Red Cross
Las Vegas, Nevada
12.2021 - 05.2022
- Performed donor screenings, including vital signs and hemoglobin checks, to ensure donors met eligibility requirements.
- Collected blood donations, prioritizing donor safety and comfort to enhance overall experience.
- Worked closely with team members to support blood drives and daily operations.
Education
High School Diploma -
College of Southern Nevada
Las Vegas, NVCertified Phlebotomist Technician -
Future Medical Training Center
Las Vegas, NVSkills
- Customer Service
- Salesforce
- Data Entry
- Multi-System Navigation
- Attention to detail
- Time Management
- Problem Solving
- Team collaboration
- Remote Work
- Workflow Coordination
- Communication
Affiliations
- United States Army Veteran
Certification
- NHA Certified Phlebotomy Technician
- Nevada State Licensed Phlebotomist
Timeline
Customer Service Representative
Fidelity & Life Guarantee
12.2025 - Current
Customer Service Representative
Symetra
03.2023 - 10.2025
Phlebotomist
Labcorp
07.2022 - 03.2023
Phlebotomist
American Red Cross
12.2021 - 05.2022
High School Diploma -
College of Southern Nevada
Certified Phlebotomist Technician -
Future Medical Training Center