Zaida Jusino
Administrator
Kissimmee,FL
Summary
Dynamic administrative professional with extensive experience optimizing office operations, managing client communications, and ensuring precise financial record-keeping. Proficient in QuickBooks, Jobber, and the Microsoft Office Suite, with a strong track record of streamlining workflows to enhance team productivity. Committed to delivering exceptional customer service in fast-paced environments while fostering positive relationships. Bilingual in English and Spanish, enhancing communication and collaboration across diverse teams.
Overview
10
10
years of professional experience
Work History
Engineering Dispatcher
Travel + Leisure, Co./Bonnet Creek
Orlando, FL
04.2025 - 09.2025
- Oversaw the assignment of work orders to correct tech and/or departments through HotSOS.
- Attended daily pre-shift meetings to ensure a satisfactory workday.
- Managed guest-related service requests and internal department needs.
- Ensured timely completion of work orders and guest requests.
- Conducted follow ups with guests to ensure proper guest satisfaction.
- Assisted the department supervisors/managers with daily office tasks.
- Served as the department liaison for any Engineering Department related tasks.
- Analyzed workflow data to identify bottlenecks, implementing improvements that streamlined operations.
- Developed and maintained tracking systems for project updates, enhancing visibility across departments.
- Coordinated engineering schedules to optimize resource allocation and improve operational efficiency.
- Managed communication between engineering teams and external vendors to ensure timely project execution.
Administrative Assistant/Accounts Receivable
Northern Tree Service, LLC
Palmer, MA
11.2023 - 04.2025
- Managed and directed incoming client calls.
- Properly entered new client details into Jobber and QuickBooks software.
- Scheduled appointments for arborist's through Jobber and Outlook calendar.
- Executed administrative duties, including filing, copying, and managing company mail.
- Supported the accounting department by creating invoices, verifying and classifying correct data, and recording accounts receivable data.
- Collaborated with customers to finalize payment and project details.
- Balanced transaction reports using QuickBooks software.
- Managed customer inquiries regarding billing discrepancies and account status.
- Processed incoming payments and maintained accurate records in accounts receivable system.
Office Manager
Lyndon Tree Care & Landscaping, LLC/SavATree, LLC
Hadley, MA
05.2022 - 10.2023
- Coached and supported the sales/office staff and Led Daily Office Operations (Invoicing, Payroll, Scheduling, Data Entry, Fleet Permits)
- Efficiently entered new customers and job orders through Jobber.
- Responded promptly to client inquiries, questions and/or concerns.
- Managed Daily crew operations, including setting up the daily work schedule and setting up the crews for the day.
- Maintained inventory, ordered new supplies/equipment as needed and sourced company vendors.
- Managed daily office operations, ensuring efficiency and productivity across all departments.
- Developed and implemented streamlined administrative processes to enhance workflow.
- Served as branch HR Liaison to handle or assist with any new hires, discipline and termination of employees.
- Oversaw allocated branch Petty Cash funds.
- Organized weekly employee meetings, fostering open communication, proactive planning and project progress.
- Held staff health and safety standards' compliance training.
Payroll Account Specialist
CheckWriters Inc
Northampton, MA
03.2020 - 03.2022
- Main point of contact of over 500 personal assigned payroll clients.
- Ensured all client payrolls are entered correctly and processed in a timely manner.
- Provide quality customer service to incoming calls/emails from clients with questions regarding payroll taxes, entering new hires, payroll processing, etc.
- Reported new hire employee files to the appropriate state for proper payroll taxes.
- Completed any payroll corrections from prior quarters to guarantee accurate W2 processing.
- Assisted clients and provided training with Check Writers online software.
Medical Collection/Billing Specialist
Medinex Healthcare Solutions
Celebration, FL
03.2018 - 07.2020
- Monitored the patient accounts daily for proper billing and payment.
- Investigated historical data for debts/bills.
- Reached out to patients to encourage/collect timely payments.
- Communicated with insurance companies for property claim payment.
- Prepared and presented reports on collection activities and progress.
Lead Customer Service Associate
Kohl's Department Stores
West Springfield, MA
10.2019 - 03.2020
- Engage customers by greeting them and helping with products and services.
- Resolved customer concerns to ensure a positive customer experience.
- Utilized the company's POS system to cash customers out or issue customer refunds.
- Collaborated with other team members to keep the sales floor area clean and always organized.
- Assisted with packaging/shipping customer online orders.
- Developed training materials for new staff, improving onboarding effectiveness and retention rates.
- Led customer service team, enhancing operational efficiency and service quality.
Activities Supervisor
Wyndham Destinations - Bonnet Creek
Orlando, FL
02.2016 - 06.2019
- Operated the resort's activities desk and assisted guests with resort, activities and local information.
- Analyzed guest feedback to refine program offerings, boosting overall satisfaction ratings.
- Organized special events such as holiday celebrations or themed parties to foster a sense of community among participants.
- Served as interim manager of the department in absence of a manager.
- Trained and mentored staff on best practices for customer service and activity execution.
- Oversaw and ensured accuracy of the department's cash registers and petty cash.
- Conducted accurate recording and submittal of payroll information for 25+ employees.
- Managed the department's internal audits, inventory, and allocating invoices to correct department GL codes.
- Developed and implemented innovative recreational programs to enhance guest satisfaction and participation.
- Supervised daily activities, ensuring alignment with guest engagement objectives and safety protocols.
Education
Medical Billing and Coding Diploma - Medical Billing
Florida Technical College
06.2018
High School Diploma -
Celebration High School
05.2013
Skills
- Skilled in using Jobber CRM
- QuickBooks expertise
- Proficient in customer relations
- Expertise in receivables management
- Strategic resource management
- Strategic decision-making under tight deadlines
- Quick learner
- Proficient in English and Spanish communication
- Logistics management
- Workflow optimization
- Scheduling coordination
- Cross-functional coordination
Timeline
Engineering Dispatcher
Travel + Leisure, Co./Bonnet Creek
04.2025 - 09.2025
Administrative Assistant/Accounts Receivable
Northern Tree Service, LLC
11.2023 - 04.2025
Office Manager
Lyndon Tree Care & Landscaping, LLC/SavATree, LLC
05.2022 - 10.2023
Payroll Account Specialist
CheckWriters Inc
03.2020 - 03.2022
Lead Customer Service Associate
Kohl's Department Stores
10.2019 - 03.2020
Medical Collection/Billing Specialist
Medinex Healthcare Solutions
03.2018 - 07.2020
Activities Supervisor
Wyndham Destinations - Bonnet Creek
02.2016 - 06.2019
Medical Billing and Coding Diploma - Medical Billing
Florida Technical College
High School Diploma -
Celebration High School