Summary
Overview
Work History
Education
Skills
Skills And Assets
Timeline
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Zaida Rivero-Hernandez

Orlando,Fl

Summary

Business owner and results driven retail Assistant General Manager with over five years of experience in the apparel field. Passionate about merchandising, customer service, operational proficiency, coaching and developing. Able to work in fast-paced environment while leading and coaching a team. Great communication skills in English and Spanish.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Old Navy - Florida Mall
05.2023 - Current
  • Responsible for supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store
  • Coached and developed team while driving flawless and efficient store visual standard
  • Cultivated a high-performance team that consistently delivers results exceeding the company's standards
  • Supported strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity.

Assistant Store Manager

Levi Strauss & Co - Disney Springs
05.2022 - 05.2023
  • Responsible to work and collaborate with the Store Manager to develop and flex store business strategies, initiatives, and growth across all categories; communicates goals to the team, track store's performance to meet or exceed established store and individual sales and performance goals daily
  • Responsible for maintaining and exceeding visual standards while collaborating with upper management in driving business results through merchandising.

Supervisor

Levi Strauss & Co - Disney Springs
11.2021 - 05.2022
  • Responsible for overseeing day-to-day operations while also providing guests a seamless shopping experience and coaching associates
  • In charge of upholding merchandising and visuals standards in addition to analyzing and acting based on business reports
  • Supported on different tasks throughout the store (i.e., shipment, transfers, training) based on urgency and priority in a timely matter.

Senior Lead

Old Navy - Florida Mall
08.2019 - 11.2021
  • Responsible for engaging and connecting with customers by providing excellent customer service resulting in brand loyalty
  • Mentor and train peers through on the job training
  • Vast experience in visuals, floor sets as well as stocking and shipment
  • Knowledgeable in cashiers, driving brand loyalty, merchandising, as well as driving sales
  • Assisted leadership team in driving daily and weekly results
  • Able to analyze and prioritize weekly brand goals for different departments and exceed them.

Education

Associate in Arts degree -

Valencia College

Business Specialist -

Valencia College

Bachelor of Applied Sciences: Business Management and Organizational Leadership -

Valencia College
03.2024

Skills

  • Team leadership expertise
  • Business operations knowledge
  • Strategic planning skill
  • Sales Coaching
  • Great interpersonal skills in both English and Spanish

Skills And Assets

  • Fully bilingual in English and Spanish.
  • Experience in training and coaching.
  • Strong work ethic.
  • Able to collaborate.
  • Great time management skills.
  • Certified in Microsoft PowerPoint as well as familiar with Microsoft Word and Excel.

Timeline

Assistant General Manager

Old Navy - Florida Mall
05.2023 - Current

Assistant Store Manager

Levi Strauss & Co - Disney Springs
05.2022 - 05.2023

Supervisor

Levi Strauss & Co - Disney Springs
11.2021 - 05.2022

Senior Lead

Old Navy - Florida Mall
08.2019 - 11.2021

Associate in Arts degree -

Valencia College

Business Specialist -

Valencia College

Bachelor of Applied Sciences: Business Management and Organizational Leadership -

Valencia College

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Zaida Rivero-Hernandez