Zaida Villalobos
San Antonio,TX
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Demonstrated ability to handle confidential information and assist with case documentation. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Aide
Compass Connections
04.2024 - Current
- Create Finger printing Appointments for sponsors/ caretakers.
- Complete calls with families and/or sponsors as assigned to gather information used for reunification.
- Develop safety and service-related resources prior to the discharge of the service population.
- Review UC Portal for compliance with upload requirements and ensure the input of updates as needed for safe and timely discharge.
- Enter information in Salesforce, and UC Portal as required by agency policy and procedures.
- Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
- Support assigned case management, clinical, and medical team.
- Meet all deadlines by program supervisor and federal partners.
Case Aide
Southwest Key Programs
05.2022 - 04.2024
- Fill out required paperwork, processing the forms.
- Intakes and discharges
- Sponsors follow up calls.
- Presentations for Pro Bar
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
Youth Care Worker
Southwest Key - Casa Padre
06.2021 - 05.2022
- Assist during transitions and movement from one activity to the next and one physical location to another.
- Staying vigilant of minors at all times
- Maintain and update records regarding children’s clothing and personal items.
- Effectively communicate behavioral expectations and program regulations to children and enforce compliance with regulations and expectations by all children assigned to the worker.
- Complete all required documentation prior to completion of shift.
- Provide sustained and uninterrupted direct supervision of the children assigned to the worker from the start of the assigned shift until relieved.
- Follow the instructions of medical/clinical staff regarding each child and inform Unit Manager of information impacting the basic health and well-being of children assigned to the worker.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Youth Care Worker/Case Aid
COMPREHENSIVE HEALTH SERVICE
07.2019 - 05.2021
- Provide supervision, daily engagement with the minors and interact with children in an appropriate manner during recreational time.
- Assist during transitions and movement from one activity to the next and one physical location to another.
- Fill out required paperwork, processing the forms.
- Facility tours to new intakes and gathering information for portals.
- Assist in phone calls for the minors to sponsors
- Interview children and provide rules and policies of the shelter.
Healthcare Customer Service Agent Representative
Teleperformance Call Center
09.2018 - 06.2019
- Medicaid call center Agent
- Take incoming calls and information over the phone, assist members and providers with questions and concerts regarding their health benefits, pharmacy services, and claims
Commercial Sales Driver
AutoZone
08.2017 - 05.2018
- Perform work in the operation of a vehicle to assure safe delivery of parts to and from commercial customers, including the loading and unloading of parts.
- Pick up returns, cores and parts from nearby stores or outside vendors
- Required to perform inside stores such as greet customers clean and restock, answer calls.
Dental Assistant
Rodeo Dental & Orthodontics
10.2017 - 12.2017
- Completed my 200 hrs of externship for Dental Assisting.
Dental Assistant/Receptionist
Operation LoneStar
07.2017 - 10.2017
- Revised the patient's records and made sure I got signatures from the hygienist and Dr. after their mouth checkup and cleaning
Donor Support Technician
CSL Plasma
11.2015 - 04.2016
- Prepare, set up machine with tubing and harness to prepare for the phlebotomist
Sales Representative
Reliant Energy
09.2014 - 12.2014
- Promote company sales and open new accounts
Cashier
Melrose
06.2012 - 12.2012
- Operate cash register to itemize and total customer's purchases in store
Education
Graduate Certificate -
South Texas Vo-tech Institute
Brownsville, TX10.2017
High School Diploma -
San Benito High School
San Benito, TX06.2012
Skills
- Professionalism
- Documentation skills
- Customer service
- Task prioritization
- Maintaining client records
- Crisis intervention
- Case file management
- Document management
- Professional boundaries
- Collaboration and teamwork
- Communication skills
- Retail sales
- Transportation
- Health and safety
- Youth development
- Microsoft office
- Multitasking
- Certified in CPR/AED
Certification
- AED Certification
- First Aid Certification
- Certified Dental Assistant
- CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Aide
Compass Connections
04.2024 - Current
Case Aide
Southwest Key Programs
05.2022 - 04.2024
Youth Care Worker
Southwest Key - Casa Padre
06.2021 - 05.2022
Youth Care Worker/Case Aid
COMPREHENSIVE HEALTH SERVICE
07.2019 - 05.2021
Healthcare Customer Service Agent Representative
Teleperformance Call Center
09.2018 - 06.2019
Dental Assistant
Rodeo Dental & Orthodontics
10.2017 - 12.2017
Commercial Sales Driver
AutoZone
08.2017 - 05.2018
Dental Assistant/Receptionist
Operation LoneStar
07.2017 - 10.2017
Donor Support Technician
CSL Plasma
11.2015 - 04.2016
Sales Representative
Reliant Energy
09.2014 - 12.2014
Cashier
Melrose
06.2012 - 12.2012
Graduate Certificate -
South Texas Vo-tech Institute
High School Diploma -
San Benito High School