Kervin Andrews
Phoenix
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the position applying for. Strategic program supervisor with a history of driving operational excellence through effective team leadership and client-centered approaches. Developed training sessions that improved program management skills among staff and proven ability to analyze program data and implement feedback to enhance service offerings. Eager to contribute unique insights and foster a high-performance culture.
Compassionate professional with experience in providing support to caseworkers and clients. Demonstrated strengths include strong empathetic communication, detailed record-keeping, and adeptness at coordinating services for individuals and families. Successfully ensured client needs were met while adhering to agency regulations and policies.
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
4
4
years of professional experience
4009
4009
years of post-secondary education
1
1
Certification
Work History
Housing Case Aide
Native American Connections
Phoenix
01.2026 - Current
- Organized workshops and community events to promote available services and programs.
- Participated in training sessions to enhance knowledge of cultural competency practices.
- Provided administrative support to case managers, including filing and organizing documents.
- Advised clients on available options based on current laws, regulations, policies, and procedures.
- Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
- Provided emotional support to clients dealing with difficult life circumstances or transitions.
- Backed up social workers with running daycare, facilitating client groups and assisting with foster care.
Program Supervisor
Community Bridges Inc.
Phoenix
12.2024 - Current
- Facilitated training sessions for staff, enhancing their skills and knowledge in program management and execution.
- Coordinated regular program evaluations, integrating feedback to continuously improve service offerings and participant satisfaction.
- Implemented best practices in program supervision, fostering a culture of accountability and high performance among team members.
- Mentored junior staff members, providing guidance and support to nurture their professional development and career growth.
- Maintained thorough documentation of program activities, ensuring compliance with organizational policies and regulatory requirements.
Case Manager
Community Bridges Inc.
Phoenix
01.2023 - Current
- Help out Bonus team when and where ever needed.
- Navigate clients to become self-sufficient in daily activities, as well as get clients connected with jobs and overcome any barriers preventing client from becoming productive citizens.
- Help clients get all proper documents needed for jobs.
- Document all interactions with clients in HMIS and update spreadsheet when need to.
Specialty Case Manager
Community Bridges Inc.
Phoenix
06.2023 - 12.2024
- Developed and implemented individualized treatment plans, collaborating with healthcare providers to address patient-specific challenges.
- Monitored client's progress and adjusted care plans as necessary, ensuring adherence to treatment protocols and improving client satisfaction.
- Promoted patient-centered care through effective communication, empathy, and support throughout the case management process.
- Analyzed case management data to identify trends and areas for improvement, informing policy changes and practice enhancements.
- Developed community partnerships to build support networks for clients, enhancing access to necessary services and resources.
Transportation Driver
Prince Medical Transportation
Phoenix
09.2022 - 12.2022
- Uphold high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Obtained signatures from customers upon arrival at destination.
House Manager
Creating Hope AZ
Phoenix
11.2021 - 09.2022
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed all intake and discharge paperwork and procedures for residents.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
Education
Intro To Computer - Certicate -
University of New Mexico
Gallup, NM, USAGeneral Studies - GED -
University of New Mexico
Gallup, NM, USASkills
- Professionalism
- Time Management
- Relationship Building
- Communication Skills
- Community Partnerships
- Crisis Intervention
- Team Leadership
- Mentorship
- Program Management
- Document management
- Staff training
- Conflict resolution
Certification
- Level 1 fingerprint clearance card
- Peer Support certificate
- Behavioral Health Tech certification
- CPR/First Aid certified
- Clean 39 month MVR
Languages
English, Fluent
Timeline
Housing Case Aide
Native American Connections
01.2026 - Current
Program Supervisor
Community Bridges Inc.
12.2024 - Current
Specialty Case Manager
Community Bridges Inc.
06.2023 - 12.2024
Case Manager
Community Bridges Inc.
01.2023 - Current
Transportation Driver
Prince Medical Transportation
09.2022 - 12.2022
House Manager
Creating Hope AZ
11.2021 - 09.2022
Intro To Computer - Certicate -
University of New Mexico
General Studies - GED -
University of New Mexico