Zaiden Smith
Oblong,IL
Summary
Proven track record in enhancing customer satisfaction and sales at Ruler Foods, adept in cash register operation and exceptional customer service. Trained Jersey Mike's Subs staff, improving service standards. Skilled in product knowledge and effective communication, consistently meeting business needs with professionalism and enthusiasm.
Overview
2
2
years of professional experience
Work History
Cashier/Front End Clerk
Ruler Foods
08.2023 - 06.2024
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Kept front end areas clean and organized for professional appeal to customers.
- Managed customer concerns and responded to questions concerning Product or service.
Sandwich Artist
Jersey Mike's Subs
12.2021 - 09.2022
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Operated manual and electric appliances to peel, slice, and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Oblong High School
Oblong, IL05.2023
Skills
- Product Recommendations
- Cash Register Operation
- Payment Processing
- Payment Collection
- Customer Assistance
- Customer Service
- Guest inquiries
- Staff Training
- Written and verbal communication
- Product Knowledge
- Order Taking
Timeline
Cashier/Front End Clerk
Ruler Foods
08.2023 - 06.2024
Sandwich Artist
Jersey Mike's Subs
12.2021 - 09.2022
Oblong High School
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