ZAI HUI LII
Flushing,New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Team Leader
U. S. Department of Veteran Affairs
Manhattan, NY
01.2020 - 08.2023
- Manage team of 10 work-student veteran mentors and delegate responsibilities to ensure the accomplishment of different projects
- assist new student veterans through the admissions, advisement and enrollment process.
- Communicate with the Veteran Affairs to ensure that student veterans receive their housing allowance and educate them about their Gill Bill Educational entitlements
- Perform outreach and follow-up with students throughout the semester
- Provide direct services to over 300 student veterans e.g., admissions, academic interventions, education benefits, navigating campus life while transition from military to college life
- Conduct Military Cultural Competency presentations and workshops for faculty and staff
- Coordinate with outside agencies to provide information and referrals for additional services
- Facilitate outreach and follow-up initiatives to enhance persistence, retention and student success
- Supervise work study students and interns in the absence of the Veteran Resource Center Director
- Assist students with virtual customer service
Cashier Manager
Izumi Sushi & Hibachi
Long Island, New York
01.2015 - 12.2019
- Maintained communication with corporate office regarding store operations issues or concerns.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Unit Supply Specialist
United Stated Army
Fort Drum, NY
05.2011 - 10.2014
- Maintained records to account for more than $1000,000 in assets.
- Maintained automated supply system to account for organizational and installation supplies.
- Maintained records of supply transactions including requisitions, receipts, issues and returns.
- Attended training sessions regularly in order to stay current with best practices in Supply Chain Management processes.
- Processed incoming orders promptly according to established procedures ensuring complete documentation is available for audit purposes.
- Managed the distribution of supplies throughout the unit as needed.
- Arranged and controlled weapons and ammunition in security areas.
- Completed regular inventory counts to document unit equipment.
- Created reports on inventory trends such as shortages or excesses in order to identify problem areas.
- Performed daily inventory of all assigned supplies, equipment and materials to ensure accuracy.
- Scheduled and performed preventive maintenance and repairs on unit weapons.
Education
BBA - Business Administration And Management
Baruch College of The City University of New York
New York, NY09-2023
Skills
- Teamwork and Collaboration
- Team Supervision
- Leadership
- Work Planning and Prioritization
- Complex Problem-Solving
- Shift Scheduling
- Technical Support
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Team Leader
U. S. Department of Veteran Affairs
01.2020 - 08.2023
Cashier Manager
Izumi Sushi & Hibachi
01.2015 - 12.2019
Unit Supply Specialist
United Stated Army
05.2011 - 10.2014
BBA - Business Administration And Management
Baruch College of The City University of New York
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