Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Zaila Torkelson

Elk River,MN

Summary

Friendly and customer-focused professional with a strong background in retail, food service, and event operations. Skilled in problem-solving, leadership, and delivering exceptional customer experiences. Naturally connects with people and creates a welcoming atmosphere. Adept at handling high-pressure situations with patience and professionalism. Highly organized, detail-oriented, and committed to providing a positive and memorable experience. Quick learner with strong memorization skills, excelling in mastering recipes, procedures, and technical systems. Passionate about maintaining an efficient and engaging work environment.

Overview

1
1
year of professional experience

Work History

Coffee Barista

Caribou Coffee - Coborn's
Otsego, MN
09.2024 - Current
  • Provided exceptional customer service, ensuring a positive and memorable guest experience.
  • Prepared and served high-quality coffee and food items with attention to detail.
  • Maintained a clean, organized, and well-stocked work environment.
  • Trained new staff and guided inexperienced employees during shifts.
  • Independently operated the coffee shop, managing all tasks efficiently.
  • Resolved customer concerns professionally to maintain satisfaction and loyalty.
  • Stocked, labeled, and rotated products to ensure freshness and compliance.

Admissions Coordinator

USA Volleyball NCR
Edina, MN
12.2023 - 03.2025
  • Checked in spectators efficiently and ensured smooth event entry.
  • Trained employees on the ticketing program and troubleshooting procedures.
  • Resolved technical issues and provided solutions for ticketing challenges.
  • Assisted and de-escalated situations with frustrated customers, ensuring a positive experience.
  • Collected and reported customer feedback to improve services.
  • Helped set up and organize events for seamless execution.

Brand Associate

Old Navy
Albertville, MN
04.2024 - 09.2024
  • Addressed and solved customer problems with exceptional service.
  • Operated cash register efficiently and handled transactions accurately.
  • Maintained a clean, organized store environment.
  • Managed fitting rooms and answered customer inquiries.
  • Learned and executed stock pulling and inventory restocking.

Education

Some College (No Degree) - Entrepreneurship

Bethel University
MN

St. Michael - Albertville High School
Mn

Skills

  • Strong attention to detail
  • Effective leadership and team guidance
  • Excellent problem-solving skills
  • Ability to memorize and accurately prepare recipes
  • Excellent interpersonal and communication skills
  • Friendly, approachable, and customer-focused
  • Hardworking and reliable
  • Organized and efficient
  • Patient and adaptable in fast-paced environments
  • Committed to providing a positive customer experience
  • Passionate about building meaningful connections with people
  • Kind and empathetic in all interactions

Affiliations

  • Play sports and love being on a team!
  • Enjoy visiting new places with family
  • Started a business entrepreneurship club!
  • I am a student intern at Westbridge Church!

References

References available upon request.

Timeline

Coffee Barista

Caribou Coffee - Coborn's
09.2024 - Current

Brand Associate

Old Navy
04.2024 - 09.2024

Admissions Coordinator

USA Volleyball NCR
12.2023 - 03.2025

Some College (No Degree) - Entrepreneurship

Bethel University

St. Michael - Albertville High School

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Zaila Torkelson