Zailene Delgado
Silver City,NM
Summary
My name is Zailene Delgado and I’m responding to a recent job posting for a Medical Assistant at Gila Regional Medical Center. I am a diligent medical assistant with 5 years of experience in patient care and administrative support within healthcare settings. Proficient in taking vital signs, managing electronic health records, EKG, CPR Certified, and assisting in minor surgical procedures. Certified Phlebotomy Technician skilled in venipuncture and specimen collection, ensuring compliance with HIPAA regulations. Demonstrated leadership by training new staff and enhancing patient communication, contributing to a positive clinic environment. I have developed impeccable phone manners and an ability to politely deal with disgruntled patients. I am accustomed to working on multiple projects simultaneously and quickly. I have the ability to put patients at ease with my gentle and skilled approach. My efforts and goals are directly translated to heightened patient trust and satisfaction, reflecting the high standards I uphold in my role as a healthcare worker.
I am eager to engage in a conversation regarding how my background, skills, and certifications align with the needs of your department.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Silver Health CARE
07.2022 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and sample collection procedures for compliance with protocols.
- Performed routine equipment maintenance and quality control checks to ensure operational efficiency.
- Assisted in training new staff on phlebotomy techniques and best practices to enhance team performance.
- Collaborated with healthcare professionals to coordinate patient care and improve overall service delivery.
- Implemented process improvements that enhanced sample collection accuracy and reduced turnaround times.
- Monitored inventory levels of supplies, ensuring availability for uninterrupted phlebotomy services.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Performed over 30 venipunctures daily, ensuring patient safety and comfort throughout the process
- Received 10+ special requests to draw blood from returning patients
- Demonstrated genuine compassion for all patients and co workers while having a double booked schedule.
- Assisted in training and onboarding new phlebotomists.
Medical Assistant
Silver Health CARE
07.2022 - Current
- Assisted healthcare professionals with patient examinations and treatments.
- Managed patient records using electronic health record (EHR) systems effectively.
- Scheduled appointments, ensuring optimal patient flow and resource allocation.
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Trained new staff on clinical procedures and office protocols for efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, vitals, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Taught patients about medications, procedures, and care plan instructions.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Administered medications and vaccinations.
- Assisted Doctors treating over 30+ patients a day.
Phlebotomist
Gila Regional Medical Center
02.2021 - 07.2021
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Centrifuged blood samples as outlined in clinical protocols.
- Data entry
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
High School Diploma -
Cobre High School
Bayard, NM05.2015
No Degree - Certified Phlebotomist Tech
Pinnacle Institute
Las Cruces, NM08-2021
Skills
- Compassionate
- Data entry
- Pediatric phlebotomy
- Syringe method
- Geriatric phlebotomy
- Multitasking
- CPR/AED
- Staff training
- Procedure assistance
- Immunization administration
- Specimens' collection and processing
- Prioritizing stat orders
- Professional bedside manner
- Vital sign monitoring
- Patient flow management
- Complex Problem-solving
- Adaptable
- Patient relations
Timeline
Phlebotomist
Silver Health CARE
07.2022 - Current
Medical Assistant
Silver Health CARE
07.2022 - Current
Phlebotomist
Gila Regional Medical Center
02.2021 - 07.2021
High School Diploma -
Cobre High School
No Degree - Certified Phlebotomist Tech
Pinnacle Institute