Zain Haider
Fremont,CA
Summary
Dynamic Sales System & Business Process Manager with expertise in Salesforce, process automation, and data analytics. Delivered significant cost savings and operational efficiencies through innovative project execution and cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Sales System & Business Process Manager
OKTA
San Francisco, USA
05.2022 - Current
- Owned intake, prioritization, release management, and deployment of 100-150 Salesforce enhancements annually, including Flows, Validation Rules, Custom Objects, Dashboards, and AI-driven automation solutions.
- Partnered with Sales and Engineering teams to design and implement a fully automated enterprise deal self-service platform for Auth0 products, reducing deal fulfillment time from months to under 15 minutes by automating the end-to-end workflow from Opportunity creation through provisioning and fulfillment, and it's on its way to contribute to an increase of $1M+ in bookings.
- Defined business requirements, process architecture, and cross-functional operating models that eliminated manual touchpoints, accelerated revenue recognition, and significantly improved customer experience.
- Developed an AI-powered Salesforce Agent that synthesizes CRM, product usage, and external intelligence, enabling faster seller decision-making and improved account planning.
- Automated 50% of the sales commission process, reducing operational overhead and improving process consistency.
- Led the successful transition of the Pre-Sales tool, Vivun, to a Salesforce solution, managing requirements gathering and cross-functional project execution, which saved the company $1M on renewal fees.
- Supported and governed a Salesforce ecosystem serving 2,000+ global users across Sales, Business Development, Customer Success, Product, PMM, Finance, Legal, and Operations teams.
Lead Sales Strategy and Operations Analyst
SALESFORCE
San Francisco, USA
04.2019 - 05.2022
- Leveraged data to influence decisions, providing strategic analytical insights on solution performance, quota attainment, and pipeline health to Sales Leadership for a $1 Billion business unit.
- Automated the whole forecasting process in Salesforce for Mulesoft Sales Development Organization.
- Automated 10+ Tableau dashboards and Google Sheets reports for the Account Development team, boosting their operational efficiency by 10%.
- Migrated the Account Development Process from Salesforce Classic to Lightning, enhancing forecasting and execution by building a custom app with process automation tools.
- Determined key performance indicators and tracked progress towards ambitious sales targets by building advanced Tableau dashboards for 30 Sales Managers and 150 Sales Representatives globally.
Senior Business System Analyst
FIREEYE
Milpitas, USA
08.2015 - 04.2019
- Proven track record of leading cross-functional projects to drive business impact, including the Agile implementation of a Partner Relationship Management portal for 1,200+ partners.
- Increased throughput of Salesforce enhancements by 60% across functional groups through agile practices.
- Reduced turnaround time for Salesforce configuration changes (Flow, Workflows, Validation Rules) by 40%, improving response to business needs.
- Designed and implemented Sales Organization Evaluation project in Salesforce, collaborating with sales leaders to achieve 5% revenue growth.
Education
Masters of Engineering - Engineering Management & Leadership
Santa Clara University
Santa Clara, CA01-2015
Bachelors of Engineering - Computer Eng.
National University of Sciences and Technology
Pakistan01-2012
Skills
- Salesforce expertise
- Process automation
- Data analytics
- Process Mining expertise
- Conversational Intelligence expertise
- Sales process optimization
- Agile Scrum
- Business Process Analysis
- Change management
- Cross-functional collaboration
- Problem solving
Technical Skills
Salesforce.com (Admin Certified), Sales Cloud, Service Cloud, Partner Community, Tableau (Expert), SQL, Microsoft Excel, Celonis, Boomi, LeanData, Scribe, Process Automation Tools, JIRA, LucidChart, Agile Methodology (Scrum/Kanban), Marketo, RFPIO, LeadIQ, Lusha, Lucid, SalesLoft, ZoomInfo, Gong, LinkedIn
Timeline
Sales System & Business Process Manager
OKTA
05.2022 - Current
Lead Sales Strategy and Operations Analyst
SALESFORCE
04.2019 - 05.2022
Senior Business System Analyst
FIREEYE
08.2015 - 04.2019
Masters of Engineering - Engineering Management & Leadership
Santa Clara University
Bachelors of Engineering - Computer Eng.
National University of Sciences and Technology