Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Zain Kermalli

Sanford

Summary

Dynamic professional with a proven track record in customer service and data analysis at Singas Famous Pizza Inc. Skilled in conflict resolution and effective communication, I excel at identifying process improvements and enhancing team performance.

Overview

1
1
year of professional experience

Work History

Manager in Training

Singas Famous Pizza Inc
Sanford
01.2025 - 07.2025
  • Provided coaching and mentoring to team members on a regular basis.
  • Analyzed data to identify areas of improvement in processes, systems, and procedures.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Learned company processes, procedures and employee role functions.
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Adhered to sanitation standards when handling food products and utensils.
  • Ensured compliance with health and safety regulations in the kitchen area.
  • Handled customer orders in a timely manner, ensuring accuracy of order.

Front Service Clerk

Publix
Sanford
04.2024 - 07.2025
  • Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
  • Labeled and sealed bags for delivery.
  • Provided exceptional customer service to all customers.

Crew Member

Pizza Twist
Sanford
07.2024 - 12.2024
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Processed customer payments using POS system.
  • Performed cash register operations accurately and efficiently with POS system.
  • Utilized POS system effectively for order processing, returns and exchanges.
  • Provided customer service and resolved customer complaints.

Education

High School Diploma -

Florida Virtual School
Florida
05-2026

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Effective communication
  • Data analysis

Accomplishments

  • Proud owner of LaduAI.com, your AI emotional support companion.

References

References available upon request.

Timeline

Manager in Training

Singas Famous Pizza Inc
01.2025 - 07.2025

Crew Member

Pizza Twist
07.2024 - 12.2024

Front Service Clerk

Publix
04.2024 - 07.2025

High School Diploma -

Florida Virtual School

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