ZAIN MEHAR
New York,NY
Overview
4
4
years of professional experience
Work History
Customer Experience Lead
United Airlines
08.2022 - Current
- Processed fare adjustments and surcharges, recovering approximately $3,000 per shift and preventing booking errors, totaling $150,000 annually.
- Reduced transaction times by 20% through effective utilization of Shares, Jet, and Aero systems for up to 500 weekly customer transactions.
- Ensured compliance with fare rules and tax codes, minimizing financial discrepancies and reducing transaction errors by 10%.
- Guided front-line agents during high-pressure shifts to enhance service delivery and performance in fast-paced environments.
Shadow-A-Company Project
Baruch
12.2022 - 12.2022
- Collaborated with a cross-functional team to analyze Ralph Lauren’s operational workflows.
- Delivered comprehensive reports that highlighted cost reduction and revenue optimization opportunities.
- Provided data-driven suggestions to enhance decision-making and operational efficiency.
Financial Operations Analyst
Yours Truly Contracting
05.2021 - 09.2022
- Implemented cost-saving measures, cutting material and labor expenses by 8%, saving $20,000 annually.
- Enhanced project profitability through accurate financial forecasting, boosting timeline accuracy by 12%.
- Negotiated contracts with vendors, reducing material costs by 5%, saving $20,000 each year.
- Produced monthly financial reports to inform spending decisions for projects.
Education
Master of Science - Finance
Baruch College, Zicklin School of Business
New York, NY05.2027
BBA - Finance | Minor in Business Communications
Baruch College, Zicklin School of Business
New York, NY05.2025
Skills
- Microsoft Office Suite
- Excel (Advanced)
- Financial Analysis & Reporting
- Financial Software (Shares, Jet, Aero)
- Budgeting & Cost Control
- Forecasting
- Vendor Management
- Project Management
- Compliance & Risk Management
- Data-Driven
- Decision Making
Awards
- Baruch College’s Dean’s List (Fall 2021- Spring 2022)
- SEEK Award for Academic Standing (2021-2024)
Affiliations
Baruch PSA Financial Treasurer
- Managed the club’s budget of $23,000, ensuring responsible allocation of funds for events, and improving financial transparency.
- Implemented efficient financial tracking systems, reducing discrepancies and ensuring accurate financial reporting to the executive board.
Timeline
Shadow-A-Company Project
Baruch
12.2022 - 12.2022
Customer Experience Lead
United Airlines
08.2022 - Current
Financial Operations Analyst
Yours Truly Contracting
05.2021 - 09.2022
Master of Science - Finance
Baruch College, Zicklin School of Business
BBA - Finance | Minor in Business Communications
Baruch College, Zicklin School of Business