Overview
Work History
Education
Skills
Awards
Affiliations
Timeline
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ZAIN MEHAR

New York,NY

Overview

4
4
years of professional experience

Work History

Customer Experience Lead

United Airlines
08.2022 - Current
  • Processed fare adjustments and surcharges, recovering approximately $3,000 per shift and preventing booking errors, totaling $150,000 annually.
  • Reduced transaction times by 20% through effective utilization of Shares, Jet, and Aero systems for up to 500 weekly customer transactions.
  • Ensured compliance with fare rules and tax codes, minimizing financial discrepancies and reducing transaction errors by 10%.
  • Guided front-line agents during high-pressure shifts to enhance service delivery and performance in fast-paced environments.

Shadow-A-Company Project

Baruch
12.2022 - 12.2022
  • Collaborated with a cross-functional team to analyze Ralph Lauren’s operational workflows.
  • Delivered comprehensive reports that highlighted cost reduction and revenue optimization opportunities.
  • Provided data-driven suggestions to enhance decision-making and operational efficiency.

Financial Operations Analyst

Yours Truly Contracting
05.2021 - 09.2022
  • Implemented cost-saving measures, cutting material and labor expenses by 8%, saving $20,000 annually.
  • Enhanced project profitability through accurate financial forecasting, boosting timeline accuracy by 12%.
  • Negotiated contracts with vendors, reducing material costs by 5%, saving $20,000 each year.
  • Produced monthly financial reports to inform spending decisions for projects.

Education

Master of Science - Finance

Baruch College, Zicklin School of Business
New York, NY
05.2027

BBA - Finance | Minor in Business Communications

Baruch College, Zicklin School of Business
New York, NY
05.2025

Skills

  • Microsoft Office Suite
  • Excel (Advanced)
  • Financial Analysis & Reporting
  • Financial Software (Shares, Jet, Aero)
  • Budgeting & Cost Control
  • Forecasting
  • Vendor Management
  • Project Management
  • Compliance & Risk Management
  • Data-Driven
  • Decision Making

Awards

  • Baruch College’s Dean’s List (Fall 2021- Spring 2022)
  • SEEK Award for Academic Standing (2021-2024)

Affiliations

Baruch PSA Financial Treasurer


  • Managed the club’s budget of $23,000, ensuring responsible allocation of funds for events, and improving financial transparency.
  • Implemented efficient financial tracking systems, reducing discrepancies and ensuring accurate financial reporting to the executive board.

Timeline

Shadow-A-Company Project

Baruch
12.2022 - 12.2022

Customer Experience Lead

United Airlines
08.2022 - Current

Financial Operations Analyst

Yours Truly Contracting
05.2021 - 09.2022

Master of Science - Finance

Baruch College, Zicklin School of Business

BBA - Finance | Minor in Business Communications

Baruch College, Zicklin School of Business
ZAIN MEHAR