Basketball
Zain Yassen
Avon,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Dispatcher
O2 Transportation
01.2021 - 09.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with carriers, drivers and other personnel to encourage professional relationships
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- maintained a perfect grade on shipments being picked up
Manager
Escape Room
10.2019 - 12.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- explained to customers rules and regulations before each room they were entering
Manager
Boost Mobile
09.2017 - 07.2019
- Managed employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers
- resolved conflicts, actively listening to concerns and finding appropriate middle ground.
- ordered and tracked inventory
- fixed and repaired phones
Education
High School Diploma -
Westlake High School
Westlake, OH 2015 - 2019
Associate of Arts - Psychology
Cuyahoga Community College
Cleveland, OH06.2019
Timeline
Dispatcher
O2 Transportation
01.2021 - 09.2023
Manager
Escape Room
10.2019 - 12.2021
Manager
Boost Mobile
09.2017 - 07.2019
High School Diploma -
Westlake High School
2015 - 2019
Associate of Arts - Psychology
Cuyahoga Community College
Skills
- Work Order Management
- Dispatch Coordination
- Schedule Management
- Data Entry
- Closing Tickets
- Prioritizing Calls
- Schedule Coordination
Interests
Lifting
Exploring nature
Languages
Arabic
Native or Bilingual
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