Zain Zaidi
Overland Park,KS
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Desk Manager
Front Desk
2023.01 - Current
- Managed at least one 24-hour Front Desk which served the residents and guests of a building
- Assisted housing staff with training and hiring desk assistants
- Created the Front Desk schedule (including breaks)
- Assigned shifts to Desk Assistants
- Found coverage and filled in when staff missed a shift
- Utilized data analysis tools to assess front desk performance metrics regularly; identified areas for improvement leading to increased operational efficiency.
- Handled escalated guest complaints tactfully while finding solutions that met their expectations, ultimately protecting the hotel''s reputation.
- Ensured accurate record-keeping of guest information, reservation details, and payment transactions in accordance with company policies.
- Organized staff schedules in a manner that ensured adequate coverage at all times while minimizing labor costs.
Team Lead
Chick- Fil- A
2022.01 - 2023.07
- Managing day to day cash responsibilities
- Overseeing daily inventory needs
- Engaging and resolving customer complaints
- Owning and managing daily, weekly and monthly goals
- Managing day to day business activities
- Shift organization and restaurant needs
- Managing team member performance and staffing needs
- Executing catering orders and unique customer needs
Desk Assistant
Front Desk
2022.01 - 2022.03
- Greeted residents and attended to their needs
- Received and organized student’s packages
- Filled out maintenance requests for students
- Checked in or checked out students
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
Education
BBA - Business Management
University of Kansas
Lawrence, KS05.2025
Associate of Science - General Sciences
Johnson County Community College
Overland Park, KS01.2022
Skills
- Team Player
- Excellent Interpersonal Skills and Relationship Building Skills
- Ability to make things workable
- Good Leadership and Communication Skills
- Proficient in various computer applications and MS Office
- Able to multitask and handle heavy workload
- Currently working towards certifications in JavaScript and other programming languages
- Interests include swimming, traveling, reading, watching TV (Sports), and surfing the Web
Volunteer Experience
- Shawnee Community Services, 2018, Organized food pantry and made sure all the produce was fresh, Folded clothes and organized shipments, Helped customers with any needs regarding the food pantry
- Sheikh Khalifa Medical City, Abu Dhabi, United Arab Emirates, 2016, Worked in Housing Department to assist in arranging the files, Organized brochures for Child Abuse Prevention Day, Worked in Out Patient Specialty Clinics Pharmacy, guiding the patients through pharmacy ticket system
Timeline
Desk Manager
Front Desk
2023.01 - Current
Team Lead
Chick- Fil- A
2022.01 - 2023.07
Desk Assistant
Front Desk
2022.01 - 2022.03
BBA - Business Management
University of Kansas
Associate of Science - General Sciences
Johnson County Community College
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