Zainab Bello
Centerville,OH
Summary
Professional with strong background in software testing, skilled in identifying and resolving system issues. Adept at collaborating with teams to ensure high-quality results and adapting to changing project requirements. Expertise in manual and automated testing, bug tracking, and test case development. Known for reliability, strong analytical skills, and commitment to achieving project goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Testing Analyst
EyeMed Vision Care
05.2025 - Current
- Collaborated with cross-functional teams to identify and resolve defects that can pull from claims.
- Utilized automated testing tools to increase efficiency and reduce manual testing effort significantly.
- Analyzed test results, providing actionable insights to improve product design and functionality.
Customer Care Representative II
Elevance Health
11.2022 - Current
- Assisted members in multiple markets regarding their billing and claims questions
- Provided information to doctors and care specialist regarding medical claims and their contracts with both Elevance Health and state Medicaid
- Processed billing claims for both providers and members of Elevance Health Network in multiple markets
- Assisted with development of Elevance Health AI project titled ‘Sophie’ to assist Customer Care Representatives with their daily workload
- Assisted in the early testing of ‘Sophie’ by integrating the AI into the daily workload of a representative and provided feedback on the accuracy of the results the AI listed
Workflow Specialist
Tata Consultancy Services
04.2022 - 10.2022
- Produced detailed and relevant reports for use in making business decisions
- Collected, analyzed, and communicated customers concerns, and product adoption issues
- Lead workflow optimization and trained on customer projects that improve accuracy of success endpoints
- Evaluated current processes to develop improvement plans
Claims Process Analyst
USAA
04.2022 - 10.2022
- Documented automobile collision procedures and claims processes, and shared information with USAA
- Collaborated closely with management to drive strategy of development and implementation of new processes
- Reviewed files, records, and other documents from both members and claimants on USAA claims to obtain business information and key data informing responses to development requests
Retail Associate
Sephora
09.2021 - 04.2022
- Assisted customers regarding their skincare and cosmetic needs
- Employee of the month during the holiday season for increasing sale revenue through credit card signups
- Lead initiatives to improve product placement within the store from certain cosmetic and skin care brands
Education
Computer Information Systems - Software Development
Sinclair Community College
Dayton, OH04-2026
Associate of Arts - General Studies
Wright State University
Dayton, OH12-2024
Skills
- Skills: Communication, problem-solving, Manual testing, Facets, CURA, Exclaim Testing, SQL, adaptability, warm calling, consulting
- Interests: Hiking, Violin, Guitar, Video Games, Movies
Certification
- TestOut IT Fundamentals Pro
Timeline
Claims Testing Analyst
EyeMed Vision Care
05.2025 - Current
Customer Care Representative II
Elevance Health
11.2022 - Current
Workflow Specialist
Tata Consultancy Services
04.2022 - 10.2022
Claims Process Analyst
USAA
04.2022 - 10.2022
Retail Associate
Sephora
09.2021 - 04.2022
Computer Information Systems - Software Development
Sinclair Community College
Associate of Arts - General Studies
Wright State University