Zainab Khan
Hoschton,GA
Summary
Detail-oriented public health graduate with hands-on experience in healthcare administration, patient coordination, electronic health records, and provider support. Proven ability to manage high-volume front-desk operations, maintain accurate clinical documentation, and communicate effectively with patients, families, and healthcare professionals. Strong interest in healthcare equity, care coordination, and health system operations.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Fit In Motion Physical Therapy & Pilates
10.2024 - Current
- Manage front-desk operations including patient check-in, appointment scheduling, insurance verification, and copayment processing.
- Maintain accurate electronic health records and ensure compliance with clinic documentation standards.
- Serve as a primary point of contact for patients, addressing questions and coordinating communication with therapists.
- Support clinic workflow efficiency while maintaining a professional and welcoming environment.
Baker
Crumbl Cookies
12.2022 - 07.2024
- Delivered consistent, high-quality food preparation in a fast-paced, high-volume environment.
- Provided excellent customer service by responding to inquiries and resolving concerns efficiently.
- Maintained strict cleanliness, safety, and organizational standards across workstations.
- Demonstrated reliability, time management, and teamwork during peak business hours.
Medical Scribe & Vision Therapy Assistant
Pediatric Vision Development Center
12.2021 - 12.2022
- Documented patient encounters and treatment plans in the electronic health record for the optometrist.
- Conducted non-certified pediatric vision therapy sessions and monitored patient progress over time.
- Scheduled appointments, managed payments, and supported insurance-related inquiries.
- Educated parents on therapy plans, progress tracking, and at-home exercises.
- Observed and recorded patient responses to support treatment adjustments and continuity of care.
Education
Bachelor of Science - Public Health
12-2025
- Fall, 2024 - Dean's List
- Fall, 2025 Dean's List
Skills
- Electronic Health Records (EHR)
- Patient Intake & Scheduling
- Insurance Verification & Copay Processing
- Provider & Patient Communication
- Clinical Documentation
- Billing Support
- Time Management
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Medical terminology
- Customer service
- Data entry
Languages
- English, Fluent
- Urdu, Fluent
- Hindi, Fluent
Timeline
Front Desk Associate - Fit In Motion Physical Therapy & Pilates
10.2024 - Current
Baker - Crumbl Cookies
12.2022 - 07.2024
Medical Scribe & Vision Therapy Assistant - Pediatric Vision Development Center
12.2021 - 12.2022
Georgia Gwinnett College - Bachelor of Science, Public Health