Zainab Mounshed

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Promoted financial products by maintaining excellent service offering knowledge.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

I am currently in training but will soon do the drawers

In this position I handled social media postings such as photos and videos regarding the company and I managed reviews, phone calls, and overall customer satisfaction

This position was for a nonprofit organization during the summer of 2023, I maintained classroom cleanliness, attendance, graded papers, looked after childrens behavior, managed snacktime and childrens pick up time.

• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Volunteered to help with special projects of varying degrees of complexity.
• Transcribed and organized information to assist in preparing speeches and presentations.