Zainab Saleem
Skokie,IL
Summary
Professional with substantial experience in front office management, poised for leadership in reception operations. Demonstrated expertise in team coordination, customer service, and administrative support.
Known for fostering collaborative environments and driving team performance to meet evolving business needs. Strong organizational skills and excellent communication abilities form core of reliable and adaptable service.
Overview
3
3
years of professional experience
Work History
Receptionist
Astoria Place
Chicago, IL
11.2025 - Current
- Greeted visitors and directed them to appropriate personnel, enhancing guest experience.
- Managed multi-line phone system, routing calls efficiently to relevant departments.
- Scheduled appointments and maintained calendar for staff, optimizing time management.
- Processed incoming and outgoing mail, ensuring timely distribution and organization.
- Maintained reception area cleanliness and professionalism, contributing to positive first impressions.
Front Desk Receptionist
Warren Barr
Skokie, IL
01.2023 - 08.2025
- Managed multi-line phone system, directing calls to appropriate departments efficiently
- Greet and assist all visitors, families, and vendors in a professional and friendly manner
- Perform accurate data entry for all resident movements, including:Medical appointments Home visits or out-on-pass and emergency transfers (e.g., 911 calls)
- Upload and organize hospital records for new admissions into the system
- Assist with shift change coordination, including:Updating staff logs, ensuring all scheduled nurses and CNAs are present or properly accounted for and communicate with nursing staff and management to report absences or call-outs
- Provide general administrative support to facility staff as needed.
- Maintained a clean and organized reception area, contributing to a welcoming environment for patients and visitors.
Education
Certification - Early Childhood Education
Oakton Community College
Skokie, IL07.2022
Skills
SKILLS
Customer Service
phone etiquette
QuickBooks
Data entry
Quick learner
Organizational skills
Multitasking
Microsoft Word
Microsoft office
Microsoft Outlook
Microsoft excel
Time Management
Collaborative
Adaptability
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Receptionist
Astoria Place
11.2025 - Current
Front Desk Receptionist
Warren Barr
01.2023 - 08.2025
Certification - Early Childhood Education
Oakton Community College